Reasons to Apply - At a Glance

Australian Citizenship is required.

- This role offers the chance to make a meaningful impact while building your skills in administration, research, customer service and casework.
- Join a growing Federal Government agency with a strong focus on operational excellence and career development.
- Enjoy work from home on occasion, a competitive hourly rate, and the potential for extension or permanency,

Your New Company Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.

Your New Role

You will be responsible for:

- Delivering high-quality customer service and support to clients, customers, and stakeholders across phone, email, and face-to-face channels.
- Managing and resolving complex enquiries, using sound judgement to provide accurate advice and identify appropriate solutions.
- Monitoring shared inboxes and workflows, prioritising tasks, escalating critical matters, and ensuring service standards are met.
- Conducting assessments, reviewing information, and making informed recommendations in line with legislation, policy, and operational guidelines.
- Supporting project and operational activities through research, analysis, reporting, and continuous improvement initiatives.
- Collaborating with internal teams and stakeholders to resolve issues, manage risks,



and contribute to positive outcomes for customers and the organisation.

What You Will Need to Succeed The successful applicant will demonstrate:

- Strong communication skills with the ability to engage empathetically with participants.
- A commitment to delivering high-quality customer service and supporting individuals with disabilities.
- Ability to manage multiple priorities efficiently and maintain attention to detail.
- Problem-solving capability to identify issues and develop practical solutions.
- Knowledge of disability services and frameworks (or willingness to learn).
- Ability to work collaboratively in a team environment and adapt to changing priorities.

The Logistics

- Opportunity based in Mt Isa, QLD.
- Contract though until December 31st, 2026 (strong view for extension).
- Hourly rate of $43.82 + super.
- Full-time hybrid contract
- Australian Citizenship is required.

What You'll Get in Return

- An chance to progress your career with a large Federal Government agency.
- A positive and open working culture, with training provided.
- Weekly pay cycle.
- Online timesheet submission and approval.
- Nominated superannuation fund.

What You Need to Do Now If this role sounds like something you'd be interested in pursuing, click 'Apply Now' or forward your current CV to [email protected]

If this role doesn't quite suit you, but you're interested in exploring new opportunities, please contact us to arrange a confidential discussion about your career.

Due to the high volume of applications we are currently receiving, we may not be able to respond to every enquiry. We appreciate your patience and understanding during this time.

📌 Participant Support Officer (Mount Isa)
🏢 Hays Office Support
📍 Mount Isa