Benefits:

- Free uniforms - Health insurance - Opportunity for advancement - Training & development

Job Title: Team Lead

Reports to: Club Manager

Status: Full Time/Supervisor/Non-Exempt

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

- Assist in training and developing staff. - Assist in member service oversight making sure all staff provide great customer experience. - Very involved in front desk related tasks:

- Answering phone calls in a polite and friendly manner to assist with questions or concerns. - Taking info calls. - Assist in member check-ins, sign-ups, cancellations, and updating member account information. - Great/meet potential members and provide gym tour. - Assist to facilitate member service issues and questions.

- Assist with team member management and provide backup support to Club Manager as needed. - Ensuring adherence to all company policies and procedures. - Help create and maintain a positive image for the club. - Assist overseeing cleanliness and appearance of gym. - Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions. - Assist in ordering supplies, keeping inventory and tracking reports as needed.

Essential Behavior Requirements

· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.

· Listening: actively listens to customers,



(includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

· Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

· Honesty and good work ethic

· Solid customer service skills

· Strong communication, organizational and leadership skills

· Basic computer proficiency

Physical Demands

· Standing and walking at least 75% of the shift

· Talking in person or on the phone at least 75% of the shift

· Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

· Dollars for Scholars Program

· Employee Appreciation Program

· Free Membership for self and one family member or friend

· Team Member Support Team

· Health, Dental and Vision Insurance

· Critical Illness Insurance

· Short Term Disability Insurance

· Accident Insurance

· Voluntary Life Insurance

· Pet Insurance

· HSA

· Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

📌 Team Lead (Melbourne)
🏢 Planet Fitness - PF Baseline Fitness
📍 Melbourne