Blue Marble Health Services is a Queensland based disability and community support organisation. We provide Supported Independent Living, accommodation, core supports and support coordination to people with disability, with a genuine commitment to protected, high quality, person centred support.

About Us

Blue Marble Health Services is a Queensland based disability and community support organisation. We provide Supported Independent Living, accommodation, core supports and support coordination to people with disability, with a genuine commitment to safe, high quality, person centred support.

About the Role

We are seeking an experienced Service Manager to lead our services, covering Supported Independent Living, accomodation and support for participants with complex needs. You will lead a small team of Case Workers working closely with our administration team on rostering, and playing a key role in keeping our residential services running safely and smoothly, day and night.

What You Will Do

- Lead and support Case Workers delivering day to day support
- Hold primary responsibility for the on-call phone and roster, acting as first responder for incidents, staffing gaps and urgent matters
- Oversee service delivery ensuring consistent, high quality support for all participants
- Coordinate with the administration team on rostering in line with the SCHADS Award




- Lead quality assurance and risk management for residential services, in line with the NDIS Practice Standards
- Build strong relationships with participants, families, guardians and other stakeholders
- Manage incident reporting, documentation and escalatae matters as needed
- Support recruitment, onboarding and day to day supervision of your team

What You Will Bring

- Relevant qualifications and experience within Supported Independent Living or Accommodation models
- Experience supervising or leading a team
- A person-centred, strengths-based and recovery-focused approach to your work
- Sound knowledge of NDIS systems, processes and the Practice Standards
- Strong communication skills and the ability to make sound decisions under pressure
- A current open C Class driver's licence valid in Australia
- Completion of NDIS Worker Screening, including a valid Blue Card, or willingness to obtain these
- First Aid and CPR certificates, or willingness to obtain
- Experience with Brevity Care Software is an advantage

What We Offer

- A genuinely important leadership role with real autonomy
- A supportive Executive team and clear escalation pathways
- Ongoing professional development
- Competitive salary in line with the SCHADS Award, plus applicable allowances

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📌 Service Manager - NDIS (City of Gold Coast)
🏢 Blue Marble Health Services
📍 City of Gold Coast