Build a strong team that is encouraged to co-operate within the team and with other departments, that shows respect to both internal and external customers and one that is efficient always. Achieving high standards of cleanliness within the guest rooms and public areas and guest care. Facilitate and monitor the implementation of the WHS Management System and associated policies, procedures, guidelines, and programs for the Housekeeping Department. Ensure room times and budgets are met daily.
Key responsibilities
Develop, implement, and monitor performance standards for operations in the housekeeping department
Assist with the allocation of work for Room Attendants and Public Area Attendants
Daily tasks allocated and supervision of these daily tasks for all Room Attendants and Public Area Attendants and ensure the property standards are met and all daily tasks are completed
Ensure that rooms are checked regularly for repairs and refurbishing, and that appropriate maintenance is completed
Ensure an adequate supply of clean linen in a good state of repair
Liaise with Front Office to ensure all rooms are marked cleaned and ready by 2pm check in time
Inspections of rooms to ensure quality standards are continually met
Handle guest complaints and implement corrective action as required
Ensure a strong interface with all departments and front office and maintenance to maintain effective communication, maximise guest-service and facilitate operational improvements
Assist with the delivery of training programs, including orientation program
About you
Previous experience in a similar role with an eco-friendly or remote location hotel
Demonstrated ability to supervise and motivate a customer focused team
Knowledge and understanding of rostering and working within budget constraints
Previous experience chemical handling and storage
Well presented with excellent communication skills (both written and verbal)
Strong organisational skills with explicit focus on quality and standards
Property Management System experience preferred
Embrace and demonstrate Binna Burra values and mission statement