Job Description

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- NSW Govt
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- Bankstown location
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- Contract to 18th Dec 2026
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We're looking for an experienced Service Desk Analyst to join a government agency on a short-term contract, providing Level 2 support across key corporate business applications.

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In this role, you'll be responsible for ensuring applications remain reliable, secure and effective, while delivering a high standard of service to users.

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Key responsibilities

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- Investigate, troubleshoot and resolve technical issues
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- Manage user access, permissions and application support requests
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- Monitor system performance and identify potential issues
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- Maintain accurate technical documentation and support procedures
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- Support application enhancements, changes and improvements
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- Provide responsive, high-quality customer service in line with agreed SLAs
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Applications:

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You'll provide support across a range of corporate applications, including:

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- SAP
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- CRM
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- eQMS
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- DocuSign
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- SharePoint
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- Other business-critical applications as required
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If you're an experienced Service Desk Analyst with robust application support skills and a customer-focused approach, we'd love to hear from you.

📌 Application Support Officer (New South Wales)
🏢 Talent Web Recruitment
📍 New South Wales