Job Description

Mangrove Housing is a client focused, cutting-edge and flexible not-for-profit organisation providing services to the community housing and homelessness sector. Our mission is to make a positive difference in the lives of our clients and communities by working within a range of networks and partnerships to provide quality housing and support services.

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We offer a range of housing supports including crisis accommodation, long-term and affordable housing.

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The opportunity

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Mangrove Housing is seeking a dedicated Housing Support Worker to join our Temporary Supported Accommodation Service in Kingston, Logan City.

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This service operates 24 hours a day, 7 days a week, and successful applicants will work across a rotating roster, including day, afternoon, overnight, weekend, and public holiday shifts. Specific shift arrangements will be discussed during the recruitment process.

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In this role you will support clients who are experiencing or at risk of experiencing homelessness in motels or onsite in temporary supported accommodation, working alongside them to provide high-quality strengths-based case management.

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Housing Support Workers assist clients to overcome barriers and achieve their goals in a safe and secure environment. Working from a person centred, trauma informed framework our focus is always on meeting the unique needs and goals of each individual, assisting them to make positive and lasting changes within their lives.

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A key outcome of the role is to assist clients to access safe, affordable, and sustainable housing outcomes.

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All about you

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You have a background and passion for working with people in the housing and homelessness space and have a housing first approach to service delivery.



To be considered for the position you must be able to address the essential criteria below:

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- Relevant tertiary qualifications in related discipline, diploma level or higher and/or relevant sector experience
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- Demonstrated knowledge and skills in holistic case management that is client-centred, including a strong focus on customer service and the ability to treat clients with respect and compassion
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- Experience working in accordance with person centred and trauma informed practice principles
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- Demonstrated understanding of client vulnerabilities such as domestic and family violence, drug and alcohol use, and mental health.
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- Strong written and verbal communication skills
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- Knowledge of and ability to work within relevant legislation and guidelines relating to the provision of specialist homelessness services
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- Demonstrated commitment to maintaining professional boundaries
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- Proof of COVID-19 vaccination status (2+ doses required)
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Before commencing work with us, you will be required to undertake a national police history check, qualifications and referee checks and have a clearance to work with children/vulnerable people (Blue Card).

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At Mangrove Housing we recognise and respect diversity so whoever you are, if you're skilled and actively support our purpose, we welcome you as part of our team!

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- Rewarding work - every day you know you're making a real difference in the lives of our clients, within an organisation that does great things
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- A competitive salary with salary sacrificing arrangements
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- Be part of an inclusive, highly-skilled, supportive team with the ability to work semi-autonomously
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- Access to ongoing training, development and support including a study assistance program
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- Access to an Employment Assistance Program for you and your family
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- Access to a staff-led health and well being program
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📌 Housing Support Worker (Case Manager) (Queensland)
🏢 Mangrove Housing
📍 Queensland