Immigration Agents is a trusted migration consultancy based in Cairns. We provide expert, honest advice and personalised support across a range of Australian visa types. Our experienced team is committed to providing clients with professional, personalised and reliable migration support.
n
We are a small and supportive team, and we are looking for someone who is eager to learn and develop their skills within the migration industry.
n
About the Position
n
We are seeking a Migration Case Worker / Administration Officer to join our team on a full-time basis.
n
This is an excellent opportunity for someone who is organised, motivated and interested in developing a career in the migration industry.
n
You will work closely with our Migration Agent and the wider team, providing administrative and casework support across a range of Australian visa matters. Full training and guidance will be provided, so previous migration experience is not essential.
n
As you develop your knowledge and confidence, you will take on increasing responsibility for assisting with client matters and managing the administrative requirements of visa applications.
n
Key Responsibilities
n
Migration Casework Support
n
Assist with the preparation and administration of Australian visa applications under the direction of the Migration Agent.
n
Assist with preparing forms, documents and supporting evidence for visa applications.
n
Organise and maintain client documentation and electronic files.
n
Review documents for completeness and accuracy and identify any outstanding information.
n
Contact clients to request outstanding documents or information.
n
Assist with coordinating requirements such as medical examinations, police clearances and biometrics.
n
Upload and organise documents through relevant online systems.
n
Assist with monitoring the progress of client matters and keeping case records up to date.
n
Take accurate notes during client consultations and meetings.
n
Assist the Migration Agent with general case preparation and administrative tasks.
n
Client & Office Administration
n
Communicate professionally with clients by email and telephone.
n
Respond to general client enquiries and direct enquiries to the appropriate team member.
n
Schedule appointments and maintain the office calendar.
n
Assist with preparing client correspondence and documents.
n
Maintain accurate and confidential client records.
n
Assist with incoming and outgoing correspondence.
n
Contribute to the smooth day-to-day operation of the office.
n
What We're Looking For
n
We are looking for someone who is reliable, organised, willing to learn and has excellent attention to detail.
n
You don't need to know everything about migration when you start. We are looking for the right person who is willing to learn and develop their knowledge over time.
n
The successful applicant will ideally have:
n
Strong organisational and time-management skills.
n
Excellent attention to detail.
n
Good written and verbal communication skills.
n
A skilled and friendly manner when dealing with clients.
n
The ability to follow instructions and learn new processes.
n
The ability to manage multiple tasks and prioritise workloads.
n
The ability to work both independently and as part of a small team.
n
A high level of confidentiality and professionalism.
n
Experience
n
Previous migration experience is not essential.
n
Experience in administration, reception, customer service, legal administration, professional services or a similar environment would be advantageous, but we are willing to train the right person.
n
We particularly value a willingness to learn, reliability, initiative and attention to detail over extensive industry experience.