HiTalent Recruitment is seeking an Intake Worker to join a specialist not-for-profit organisation that has supported women and children for 50 years. This is a permanent opportunity, working a 35 hour week.
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Are you passionate about supporting women and children experiencing domestic and family violence and homelessness? You will bring a compassionate and professional approach, with the ability to remain calm and make sound decisions when supporting women and children experiencing complex and potentially high-risk circumstances. You will be the first point of contact for women and children seeking support due to domestic and family violence, homelessness or housing instability.
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Reporting to the Team Leader (Intake and Outreach), your key responsibilities are:
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Conduct trauma-informed and client-centred intake conversations
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Complete initial assessments, triage and domestic violence risk assessments
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Assess eligibility across internal programs and services
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Respond to new referrals, phone enquiries and referral agencies
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Provide information, support and appropriate referral pathways
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Facilitate warm referrals to housing, legal, financial, Aboriginal, disability,
mental health and other community services
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Liaise with police, courts and external agencies where required
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Maintain accurate, timely and strengths-based case documentation
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Apply child protection and mandatory reporting requirements
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Provide culturally safe and inclusive intake practices
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To be successful in this role, you will require:
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Qualifications in Social Work, Community Services or a related discipline
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Knowledge of domestic and family violence and its impact on women and children
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A strong understanding of trauma-informed, strengths-based, woman-centred and child-focused practice
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Confidence identifying and assessing risk and responding appropriately to safety concerns
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Understanding of mandatory reporting responsibilities
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Strong communication, assessment and interpersonal skills
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Ability to manage competing priorities within a busy intake environment
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Knowledge of relevant government, community and specialist support services
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Robust stakeholder and referral-network engagement skills
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Current driver's licence
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Willingness to undertake Working with Children and National Police Checks.
📌 Intake Worker | Domestic and Family Violence (New South Wales)
🏢 HiTalent Recruitment
📍 New South Wales
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