Job Description

We are seeking an experienced Case Manager to join a specialist Tribunal Services team, supporting workers, representatives, insurers and tribunal members throughout the tribunal process.

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This is a diverse role combining case management, administration, stakeholder engagement and electronic file management. You will coordinate tribunal matters, support hearings and ensure stakeholders receive a professional and supportive experience.

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Key Responsibilities

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- Coordinate and schedule tribunal appointments with relevant stakeholders.
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- Manage electronic case files, including document preparation, PDF bookmarking and accurate data entry.
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- Prepare, type and distribute tribunal findings accurately and within required timeframes.
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- Liaise with workers, representatives, insurers and tribunal members throughout the tribunal process.
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- Support face-to-face and virtual hearings, including technology and connectivity.
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- Provide administrative and secretariat support to tribunal members.
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- Manage reception and provide a professional and welcoming experience to visitors.
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- Process tribunal-related invoices and payments.
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- Coordinate travel and regional tribunal arrangements as required.
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- Contribute to improving processes and supporting the wider team.
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About You You will have:

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- Strong administration, data entry and organisational skills.
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- Excellent attention to detail and the ability to manage competing priorities and deadlines.
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- Strong written and verbal communication skills.
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- Experience with electronic file management and Adobe.
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- Advanced Microsoft Word skills and ideally Dictaphone typing experience.
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- The ability to confidently work with a diverse range of stakeholders, including people with complex needs.
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- The ability to work autonomously while contributing effectively within a team.
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- The capacity to quickly learn medical terminology and workers compensation legislation.
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Please note: This is a frontline role with limited opportunity for remote work.

📌 Case Manager (Queensland)
🏢 Blackroc
📍 Queensland