Job Description

This is a superb opportunity to join an award-winning technology company who develop superior solutions for their professional services client base. As market leaders in Australia, their business is rapidly expanding into global markets (UK, US, Canada & NZ).

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In this role you will provide a single point of contact for end users to receive support and maintenance within the organisations desktop computing environment.

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Key responsibilities include:

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- Assist the Systems Administrators and IT Manager with desktops, servers, and infrastructure maintenance.
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- Supporting users with Windows 10, and desktop applications issues and requests
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- Troubleshooting Windows OS in an efficient and professional manner
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- Ensuring all service requests are resolved within defined service levels and according to their priority
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- Responsible for basic Systems Administration and Network Support requests
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- Adhering to IT afterhours rostering schedules
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- Supporting and troubleshooting Mobile Devices
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- Assisting with security tasks/audits
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- Leading revamps of support processes to improve the standards and quality of service
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- Mentoring new support Engineers and providing guidance on cross-regional tasks / projects
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- Additional tasks as required
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This is a superb chance to join an award-winning technology company who develop superior solutions for their professional services client base. As market leaders in Australia, their business is rapidly expanding into global markets (UK, US, Canada & NZ).

n

In this role you will provide a single point of contact for end users to receive support and maintenance within the organisations desktop computing environment.

n

Key responsibilities include:

n

n
- Assist the Systems Administrators and IT Manager with desktops, servers, and infrastructure maintenance.
n
- Supporting users with Windows 10, and desktop applications issues and requests
n




- Troubleshooting Windows OS in an efficient and professional manner
n
- Ensuring all service requests are resolved within defined service levels and according to their priority
n
- Responsible for basic Systems Administration and Network Support requests
n
- Adhering to IT afterhours rostering schedules
n
- Supporting and troubleshooting Mobile Devices
n
- Assisting with security tasks/audits
n
- Leading revamps of support processes to improve the standards and quality of service
n
- Mentoring new support Engineers and providing guidance on cross-regional tasks / projects
n
- Additional tasks as required
n

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Knowledge and Experience Required:

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- Demonstrated experience supporting Windows 10 operating systems in complex and business critical environments
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- Experience in creating and deploying images to Windows desktops and laptops
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- Experience in working in Microsoft Servers 2012/2016 and Active Directory environment
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- Basic networking knowledge
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- Basic Office 365 administration knowledge
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- Exposure to cloud computing is advantageous
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- Ability to communicate clearly, to provide clear direction both in writing and verbally
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- Excellent communication skills (both written and verbal), high level of professionalism and maturity and the ability to manage stressful situations
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- Passionate about new technologies and show willingness to learn
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- 2 + years' experience in a system/helpdesk support environment.
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Staff benefits include:

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- Fully stocked kitchens (daily breakfast and snacks) with lunches provided 2-3 times per week and free barista coffees
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- 5 additional days of wellbeing leave per annum
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- Monthly massages
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- Free gym membership
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- Ongoing professional development opportunities and career pathway program with formal growth opportunities program
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- Video games consoles, pool tables and ping pong comps
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- Rewards & recognition programs
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Salary : $90K - $95K + Super

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Please note only shortlisted candidates will be contacted.

📌 Senior System Support Engineer (New South Wales)
🏢 Coadys Personnel Consultants
📍 New South Wales