Job Description

Lead with impact and help shape exceptional member outcomes.

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Ready to take the next step in your LeavePlus career?

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We're seeking a motivated and member-focused Team Lead - Service Investigations to lead a high-performing team responsible for resolving complex member matters, driving quality outcomes and delivering exceptional service experiences. This is a permanent opportunity.

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This is an excellent opportunity to expand your leadership capability, influence operational performance and play a key role in supporting both our people and our members.

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What's in it for you?

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- Develop your people leadership and coaching capability.
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- Lead a team that makes a meaningful difference to member outcomes.
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- Broaden your exposure to operational performance, quality and continuous improvement.
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- Collaborate with stakeholders across the business.
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- Gain valuable leadership experience within a supportive environment.
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What you'll do

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- Lead and support the Service Investigations team to deliver quality member outcomes.
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- Monitor team performance, priorities and service delivery.
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- Support the resolution of complex member enquiries, escalations and complaints.
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- Foster a positive, collaborative and high-performing team culture.
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- Identify opportunities to improve processes,



efficiency and member experience.
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- Champion LeavePlus values in everything you do.
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What you'll bring

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- A passion for delivering outstanding member experiences.
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- Strong leadership capability and the ability to bring people together.
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- Excellent stakeholder management and communication skills.
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- Sound judgement, decision-making and problem-solving abilities.
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- A commitment to continuous improvement and operational excellence.
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- A demonstrated track record of living our values: Here for Members, Empower our People, Thrive Together and Anticipate and Create.
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What you'll need to have

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- Experience leading, mentoring or supporting others in an operational environment.
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- Strong understanding of LeavePlus operations, member service practices and processes.
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- Experience managing complex enquiries, escalations or investigations.
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- Ability to balance competing priorities while maintaining quality outcomes.
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- Strong organisational and performance management skills.
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Why apply?

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This is a fantastic prospect to grow your leadership experience, broaden your organisational impact and help shape the future success of the Service Investigations team.

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Applications close COB Wednesday 2nd September 2026

📌 Team Lead - Service Investigations (4b) (Victoria)
🏢 LeavePlus
📍 Victoria