Heart In Hand Support Services is a Sunshine Coast-based NDIS provider specialising in support for people living with neurological conditions. We're passionate about delivering high-quality, person-centred care that helps our participants live with dignity, independence, and a sense of connection to their community.

About Us

Heart In Hand Support Services is a Sunshine Coast-based NDIS provider specialising in support for people living with neurological conditions. We're passionate about delivering high-quality, person-centred care that helps our participants live with dignity, independence, and a sense of connection to their community.

About the Role

We're looking for experienced Support Workers to join our growing team, covering active night shifts and day shifts . You'll be supporting participants living with complex neurological conditions including MS, Dementia, MND, and Parkinson's Disease , many of whom require high physical care support . This is a fantastic opportunity for a dedicated support worker who thrives in a values-driven team and wants to make a genuine difference in people's lives.

Availability required:

- Must be available across all 7 days of the week (flexible rotating roster)
- Day shifts can start as early as 6:00 am
- Active night shift availability essential

What You'll Be Doing

- Providing high-quality, person-centred support to participants living with neurological conditions such as MS, Dementia, MND, and Parkinson's Disease
- Delivering high physical care support, including manual handling, transfers, and mobility assistance
- Assisting with personal care, daily living tasks, and community access
- Supporting participants overnight during active night shifts,



including responding to needs as they arise
- Working collaboratively with our care team, families, and allied health professionals
- Accurately documenting shift notes and progress in line with NDIS requirements
- Upholding participant rights, dignity, and choice at all times

What We're Looking For

- Previous experience as a Support Worker (essential)
- Demonstrated experience supporting clients with Multiple Sclerosis (MS), Dementia, Motor Neurone Disease (MND), and Parkinson's Disease
- Experience providing high physical care support , including manual handling, transfers, and use of mobility/hoisting equipment
- Genuine flexibility to work across a 7-day rotating roster, including early starts and active nights
- A calm, patient, and proactive approach — particularly for overnight support
- Robust communication and documentation skills
- Reliable, professional, and compassionate approach to care

Required Qualifications & Checks

Applicants must hold (or be willing to obtain prior to starting):

- NDIS Worker Screening Check (clearance)
- NDIS Worker Orientation Module ("Quality, Safety and You") certificate
- Current First Aid and CPR certificates
- Working with Children Check (Blue Card) — if applicable to role
- Certificate III in Individual Support (or equivalent) — desirable
- Current driver's licence and reliable vehicle — fully comprehensive insurance to cover work purposes.
- Right to work in Australia

Why Join Heart In Hand?

- Supportive, close-knit team culture
- Ongoing training and professional development
- Opportunity to build genuine, long-term relationships with participants
- Competitive pay rates in line with the SCHADS Award

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📌 Experienced Support Worker (Sunshine Coast Regional)
🏢 Heart in Hand Support Services
📍 Sunshine Coast Regional