WestVETS Animal Hospital Anstead is a busy, well-equipped small animal and equine practice located in Brisbane's western suburbs. This is a quick-paced and rewarding role where no two days are the same. From welcoming clients and their pets to managing appointments, answering phones and supporting our veterinary team, you'll be an important part of the WestVETS experience.
Key responsibilities
Providing a warm and professional welcome to our clients and their animals
Delivering exceptional customer service with empathy and compassion
Managing appointments and a high volume of phone & email enquiries
Processing payments and maintaining accurate client records
Supporting the veterinary and nursing teams
Helping ensure the smooth day-to-day running of our busy practice
About you
Reliable and committed - ready to show up and contribute positively every day
Resilient - veterinary practice can be busy and emotionally challenging at times
Customer-focused - able to provide a qualified, empathetic experience for our clients
Organised and able to multitask - comfortable managing competing priorities in a busy environment
Proactive - able to use initiative and problem-solve when needed
A strong team player - committed to supporting colleagues and contributing to a positive workplace
Previous reception or customer service experience is essential
Experience within a veterinary or medical environment, including familiarity with Vision Software, would be highly regarded, but is not essential
Full-time position - 38 hours per week
Based at WestVETS Animal Hospital, Anstead
Some Saturday work is required, generally one half-day per month
Employment conditions and remuneration are in accordance with the Animal Care and Veterinary Services Award
Remuneration will be commensurate with experience, with consideration given to relevant skills and previous experience
Immediate start available for the right candidate
About us
At WestVETS, we are guided by our REACT values: Respect | Excellence | Accountability | Compassion | Teamwork
If you're looking for a rewarding role where you can make a genuine difference to clients, their animals and your team, we'd love to hear from you.