- Part of a large global healthcare group with operations across multiple international markets.
- Specialising in sleep apnoea, CPAP and respiratory care solutions focused on improving patient quality of life.
- Combines retail, e-commerce and clinic-based services to support customers across Australia.
- Growing business with a collaborative SME feel, backed by the resources and stability of a global organisation.

THE COMPANY YOU WOULD BE JOINING

- Part of a large global healthcare group with operations across multiple international markets.
- Specialising in sleep apnoea, CPAP and respiratory care solutions focused on improving patient quality of life.
- Combines retail, e-commerce and clinic-based services to support customers across Australia.
- Growing business with a collaborative SME feel, backed by the resources and stability of a global organisation.

WHAT’S IN IT FOR YOU?

- Join a growing healthcare and e-commerce business backed by a large global organisation with strong investment and long-term growth plans.
- Work in a team-oriented, entrepreneurial environment where your ideas, insights and recommendations will directly influence the business.
- Exposure to both local and international stakeholders, including ANZ operations and global teams based in Europe.

WHAT YOU WILL LEAD AND BUILD

- As the Retail Business Manager based in Sydney, you will lead the performance, growth and customer experience of a six-site retail network across NSW and the ACT.
- You will develop and execute customer acquisition, adherence and retention strategies to drive sustainable business growth.
- You will build and strengthen referral relationships with GPs,



sleep physicians, respiratory specialists and other healthcare stakeholders.
- You will coach, mentor and develop store managers and teams, creating a high-performance, customer-focused culture.
- You will identify and deliver retail growth opportunities, including new store openings, network expansion and business development initiatives.
- You will analyse sales and operational data, establish KPIs and implement continuous improvement initiatives to optimise performance and patient outcomes.

WHAT EXPERIENCE WILL BE CONSIDERED?

- Bachelor’s degree in Business, Marketing, Retail Management or a related discipline with minimum 5-7 years’ experience in retail management, multi-site leadership, business development or a related commercial leadership role. Ideally you will be a sleep technician to be successful in this role.
- Strong stakeholder engagement skills with experience building referral networks and strategic partnerships, with experience leading, coaching and developing high-performing, KPI-driven teams across multiple locations.
- Strong commercial acumen with the ability to analyse sales and operational data and translate insights into action.
- Healthcare, medical device, sleep health or other patient-focused industry experience highly regarded.
- Understanding of healthcare referral pathways and the patient journey is very advantageous.
- Knowledge of the Australian healthcare funding landscape, including Private Health Insurance, DVA and NDIS, is desirable.
- Full working rights for Australia and a current Driver’s Licence and willingness to travel regularly across NSW and the ACT.

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📌 Retail Business Manager | Healthcare (City of Sydney)
🏢 PPD Search
📍 City of Sydney