A brand new family-focused kids cafe is opening in Erina on the Central Coast in late September — and we’re looking for an experienced Venue Manager to lead the venue from day one.
This is a founding leadership role. You’ll be the face of the business for our customers and our team, with genuine end-to-end ownership of how the venue runs. Ownership will be closely involved strategically and financially, but you’ll be trusted to lead operations on the ground.
About the role
- Full operational leadership of the venue — admissions, cafe, and party bookings
- Lead, hire, train and roster the front-of-house team
- Own the customer experience and be the visible face of the business
- Manage supplier relationships, stock levels, and daily cash handling
- Oversee our booking and POS platform (Roller) and party coordination
- Support marketing initiatives and community engagement
- Report to ownership with weekly performance updates against agreed KPIs
- Maintain compliance across WHS, food safety, and child-secure practices
The schedule
- Full-time role, daytime trading only — no late-night dinner service
- Saturday and Sunday are core trading days (parties and family brunch)
- Hours and days off to be discussed with the right candidate — we’re open to structuring the working week around what best suits a sustainable rhythm for the role
- Annualised salary structure (no wage surprises, weekend loadings absorbed)
About you
- 3+ years’ experience in a venue management, assistant management, or senior supervisory role in hospitality, family entertainment, or a customer-facing retail environment
- Strong people leader — confident hiring, training and motivating a small team
- Comfortable being the face of the business with customers and staff
- Genuinely enjoys working in a family and child-focused environment
- Commercially minded — comfortable reading rosters against wage %, managing stock, tracking bookings
- Familiarity with hospitality POS or booking platforms (Roller experience a strong plus)
- NSW RSA and Food Safety Supervisor certificates (or willingness to obtain pre-opening)
- Current NSW Working With Children Check (or willingness to obtain pre-opening)
- Self-directed, trustworthy, and thrives with autonomy and clear accountability
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