Customer Service & Membership Administration - TEMP ROLE

- 5 week temporary role
- 3rd September commencement
- Located right near North Melbourne train station

Role Description Currently seeking a highly organised and customer focused Member Support Administrator to join a Membership Team for a 5 week temporary contract.

Ideally suited to an individual with strong administration, customer service and conflict resolution skills who can quickly adapt and contribute to a busy member support environment. The role will support with outbound and inbound member communications, maintaining accurate membership records, processing applications & payments, and providing general administrative support to the team.

Key responsibilities:

- Conduct allocated outbound calls, including membership welcome calls, follow-up on unpaid subscriptions, member detail updates, and other member engagement activities.
- Answer and manage incoming member enquiries in a professional and timely manner.
- Process membership applications & payments accurately and efficiently.




- Maintain membership database records and ensure a high level of data integrity.
- Respond to membership enquiries and undertake routine follow-up activities.
- Provide general administrative support to the Member Support Team as required.
- Assist with coverage across the Membership Support Team and undertake other duties as directed during the contract period.

Experience and qualifications To be considered you will have:

- Experience in a membership administration, customer service, contact centre, or similar administrative role.
- Excellent communication and interpersonal skills, including a professional and confident telephone manner.
- Solid organisational skills with the ability to manage competing priorities and work accurately under pressure.
- Experience using databases and Microsoft Office applications.

For more information please call Gemma on 0482 078 402 or apply online for an immediate response.

📌 Customer Service Administrator (Melbourne)
🏢 Preferable.
📍 Melbourne