About the role

As part of a high-performing Customer Service team, you'll be the first point of contact for both new and existing customers, delivering outstanding support across phone and email channels. You'll play a key role in creating positive customer experiences, providing tailored solutions, and building lasting relationships. You'll benefit from a structured onboarding program, ongoing mentorship, and continuous training, equipping you with the knowledge and skills needed to succeed and progress within the business.

Key responsibilities

- Respond to customer enquiries via phone and email in a skilled and timely manner
- Provide accurate and easy-to-understand information to support customer needs
- Maintain and update customer records across multiple systems
- Identify opportunities to enhance the customer experience and improve retention outcomes
- Develop strong knowledge of products, services, and internal processes
- Collaborate with team members to deliver exceptional service outcomes
- Participate in ongoing training and professional development initiatives

About you

- Previous experience in customer service, contact centre, retail banking, health insurance, financial services, superannuation, or another customer-focused environment




- Excellent verbal and written communication skills
- A confident and professional phone manner with the ability to build rapport quickly
- Strong problem-solving skills and a proactive approach to customer enquiries
- High attention to detail and ability to navigate multiple systems simultaneously
- Experience using CRM systems and digital platforms
- Positive, resilient, and eager to learn

About us Operating for over 20 years in Australia, Current Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Benefits

- Competitive salary package of $75,000 + a potential annual bonus pending KPI's
- Hybrid working arrangement with work-from-home flexibility following training
- Extensive training, coaching, and ongoing career development
- Join a supportive, inclusive, and collaborative team culture
- Build valuable experience within the health insurance sector
- Long-term career progression opportunities within a growing organisation

📌 Customer Service Specialist (Sydney)
🏢 people2people - Sydney
📍 Sydney