Employment type: Full time, Permanent

Hours per week: 38

Remuneration: Band 6 salary from $104,133.36 per annum plus superannuation and a fortnightly RDO

Location: Werribee based with potential for a hybrid work arrangement

About the role

As our Customer Service Training Officer, you’ll play an important role in building the skills and confidence of our customer service teams so they can provide great experiences to our community.

You’ll lead the design, delivery and continuous improvement of customer service training and capability programs across Council. This includes developing training resources, facilitating learning sessions, coaching and mentoring employees and leaders, and working with teams to identify where additional support or development is needed.

This is a varied role that combines training and facilitation with relationship building, project work and continuous improvement. You’ll work closely with Customer Service, Customer Experience, Capability and Culture and other areas across Council to develop practical learning solutions that support our people and our service to the community.

If you enjoy helping people learn and develop, building strong relationships and finding better ways of doing things, we’d love to hear from you.

What your day will look like

- Designing, delivering and evaluating customer service training and induction programs
- Facilitating training sessions and providing coaching and mentoring to employees and leaders
- Working with teams and stakeholders to identify learning and capability needs
- Developing and maintaining engaging training resources and learning materials
- Using customer feedback and operational information to identify opportunities to improve capability and service delivery
- Coordinating projects and continuous improvement initiatives that enhance customer service and customer experience
- Working with the Capability and Culture team to connect customer service training with Council’s broader learning programs
- Building relationships across Council to support learning, change and service improvement

What you will bring

- A relevant qualification in Learning and Development, Training, Education or a related field, or substantial relevant experience




- Demonstrated expertise and experience in the design, development, delivery and evaluation of training and capability development programs using adult learning principles and contemporary training methodologies
- Solid skills and experience providing coaching, mentoring and capability support within a customer service or service-focused environment
- Highly developed communication, stakeholder engagement and relationship management skills, with the ability to collaborate across all organisational levels
- Strong analytical and problem-solving skills, including the ability to identify capability gaps and develop effective learning solutions

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham

We are one of Australia’s fastest growing and most diverse cities.

By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.

Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

How to apply

Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applications close at 11:59PM on Sunday,



13 September 2026.

If you have further role-specific questions, please contact Lori Hudec, Coordinator Customer Service on 8734 2614.

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via [email protected] or [03 9394 6860](tel:03 9394 6860).

Current Wyndham employees who accept a permanent or temporary role of 12 months or more must relinquish any existing casual position with Council, regardless of whether the new role is full time or part-time. Additionally, employees cannot be absent from their substantive position for more than 24 months. If this occurs, they may be required to relinquish or return to their substantive role.

Child Safe Organisation

Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities.

Our recruitment practices reflect this.

Diversity and Inclusion

At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, please visit our website.

📌 Customer Service Training Officer (Werribee)
🏢 Wyndham City Council
📍 Werribee