Administration & Customer Service Coordinator

Solid Construction Enterprises – Burleigh Heads QLD

Solid Constructions Pty Ltd trades as Essential Fire Protection — a trusted provider of fire safety services acrossSouth EastQueensland — and Fire Extinguishers Shop, an ecommerce business supplying fire safety equipment to households and businesses Australia-wide. We are a close-knit team committed to keeping people safe and delivering outstanding service to our clients.

The Opportunity

We are looking for a capable andorganisedadministrator to join our small team on a casual, part-time basis.You’llbe an important part of the operational backbone of the business, with a diverse role spanning accounts, administration, order processing, customer enquiries andgeneral supportfor our field technicians and wider team.

This is a hands-on role suited to someone who thrives in a small business environment and enjoys variety in their day.You’llneed to be self-motivated, confident workingindependentlyand able to juggle multiple tasks whileprioritisingwhat needs to be done.

Strong communicationskills,initiativeand attention to detail are essential.We’relooking for someone who can confidently move between different responsibilities, respond to changingprioritiesand simply get things done.

Key Responsibilities

Accounts & Finance

- Bill and invoice processing viaHubDoc
- Following up outstanding invoices and accounts receivable




- Processing customer orders end-to-end via WooCommerce and Order Desk
- Managing the full order cycle: quotes, order processing, dispatch coordination, and delivery tracking
- Responding to order enquiries from individual and B2B customers via email and phone

Business Development

- Outbound B2B business development outreach targeting strata managers and body corporates

General Administration & Team Support

- Providing ad hoc administrative support to Essential Fire Protection
- Acting as cover for communication channels during annual and sick leave of other team members
- Supporting EFP field technicians asrequired

WhatWe’reLooking For

- Proven experience in administration, customer service, or operations — ideally in a small business setting
- Confidence using Xero andHubDoc(or similar accounting/document software)
- Familiarity with ecommerce platforms such as WooCommerce or Order Desk is highly regarded
- Excellent written and verbal communication skills
- Highlyorganisedwith strong attention to detail and the ability toprioritisecompeting tasks
- A self-starter who can work independently and use their initiative
- Friendly, professional manner when dealing with clients and stakeholders

What We Offer

- A supportive and collaborative team environment
- Variety across two complementary businesses

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📌 Administration & Customer Service Coordinator (City of Gold Coast)
🏢 Solid Construction Enterprises
📍 City of Gold Coast