Job Description

At Zeekr Sydney City, we're leading the future of electric mobility with innovative, sustainable vehicles and exceptional customer experiences. As a dynamic and forward-thinking EV dealership, we pride ourselves on our cutting-edge technology, passionate team, and commitment to making electric driving accessible to all. What sets us apart is our people-first culture, collaborative environment, and dedication to excellence—making us not just a great place to work, but a leader in the EV revolution.

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Responsibilities

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Customer Service & Bookings

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- Act as the primary contact for customers regarding servicing, repairs and warranty enquiries.
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- Manage service bookings and accurately record customer and vehicle requirements.
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- Keep customers informed of repair progress, costs and expected completion times.
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- Obtain customer approval for additional work where required.
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Workshop Coordination

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- Liaise with Technicians, Workshop Controller and Parts to coordinate repairs and ensure efficient workflow.
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- Monitor vehicle progress and proactively manage delays or outstanding work.
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- Ensure customer concerns and technician findings are accurately documented.
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Repair Orders & Warranty

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- Create, maintain and finalise repair orders, ensuring labour, parts and repair information is accurate.
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- Assess and process warranty claims and prior approvals in accordance with manufacturer requirements.
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- Follow up outstanding or rejected warranty claims and maintain required warranty documentation.
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Administration & Compliance

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- Maintain accurate customer, vehicle and service records within dealership systems.
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- Ensure repair orders and supporting documentation are complete and compliant.
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- Assist with recalls, service campaigns and warranty audits as required.
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- Perform other ad-hoc duties as assigned by management.
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Skills & Experience

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- Previous automotive dealership Service Advisor experience preferred.
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- Previous Pentana experience highly regarded.
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- Strong customer service, communication and organisational skills.
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- Good understanding of dealership service and warranty processes.
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- Ability to manage multiple customers and priorities in a quick-paced environment.
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Benefits

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- A vibrant, supportive team culture – work with passionate EV enthusiasts!
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- Close to public transport – easy commute.
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- Free coffee & snacks – stay energised throughout the day.
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- Exclusive staff discounts on Zeekr vehicles.
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- Ongoing training & career growth in the booming EV industry.
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- Excellent career progression opportunities within a rapidly growing business.
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Pre-Employment Requirements

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The successful candidate will be required to undergo a background check, including a National Police Check, prior to commencing employment.

📌 Service Advisor (New South Wales)
🏢 Zeekr Sydney City
📍 New South Wales