Job Description

Independence Australia - Chipping Norton NSW

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If you want to make a difference by having a positive impact on peoples' lives, then a career with Independence Australia Group may be for you.

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About the role You will play a key hands-on leadership role in supporting the daily operations of our warehouse floor.

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In this position, you will help coordinate logistics across receiving, picking, packing, dispatch, and inventory control while providing operational supervision to warehouse staff and casuals. You will liaise closely with internal sales, customer service, and procurement teams, as well as external freight providers and suppliers, to ensure high operational efficiency and compliance with safety and quality standards.

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What you will do

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- Logistics & Operations Support: Support the Warehouse Manager in overseeing daily receiving, picking, packing, and dispatch activities, while liaising with freight providers and suppliers to manage deliveries and resolve logistics issues.
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- Team Supervision & Onboarding: Provide day-to-day guidance and task allocation for warehouse team members and casual staff, assisting with safety inductions, system training, and fostering a positive team culture.
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- Inventory Control & KPI Monitoring: Monitor stock movements, assist with stocktakes, elevate inventory discrepancies, and support site KPIs related to pick accuracy, order fulfilment, and turnaround times.
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- Floor Operations & Equipment Handling: Operate across all functional zones as required, including protected reach and counterbalance forklift operation, manual handling, and maintaining general upkeep and equipment cleanliness.
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- Systems & Reporting: Accurately process transactions and track orders using ERP and warehouse management systems, assisting with operational reporting as requested.
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- OHS & Quality Compliance: Champion workplace safety by performing safety checks (e.g., forklift and racking), reporting hazards/incidents, participating in site safety drills/audits, and supporting continuous quality improvement initiatives.
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About the role You will play a key hands-on leadership role in supporting the daily operations of our warehouse floor.

n

In this position, you will help coordinate logistics across receiving, picking, packing, dispatch, and inventory control while providing operational supervision to warehouse staff and casuals.



You will liaise closely with internal sales, customer service, and procurement teams, as well as external freight providers and suppliers, to ensure high operational efficiency and compliance with safety and quality standards.

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What you will do

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- Logistics & Operations Support: Support the Warehouse Manager in overseeing daily receiving, picking, packing, and dispatch activities, while liaising with freight providers and suppliers to manage deliveries and resolve logistics issues.
n
- Team Supervision & Onboarding: Provide day-to-day guidance and task allocation for warehouse team members and casual staff, assisting with safety inductions, system training, and fostering a positive team culture.
n
- Inventory Control & KPI Monitoring: Monitor stock movements, assist with stocktakes, elevate inventory discrepancies, and support site KPIs related to pick accuracy, order fulfilment, and turnaround times.
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- Floor Operations & Equipment Handling: Operate across all functional zones as required, including safe reach and counterbalance forklift operation, manual handling, and maintaining general upkeep and equipment cleanliness.
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- Systems & Reporting: Accurately process transactions and track orders using ERP and warehouse management systems, assisting with operational reporting as requested.
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- OHS & Quality Compliance: Champion workplace safety by performing safety checks (e.g., forklift and racking), reporting hazards/incidents, participating in site safety drills/audits, and supporting continuous quality improvement initiatives.
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About you

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- Experience: Minimum 2-3 years' experience in warehouse operations, including proven supervisory or team lead exposure.
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- Licences & Qualifications: Current Forklift Licence with demonstrated experience operating both reach and counterbalance forklifts. A Certificate III in Warehousing Operations, Logistics, or an equivalent qualification is highly regarded.
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- Technical & System Skills:



Proficient in warehouse management systems and ERP platforms (e.g., for order processing and inventory control), supported by strong time management and prioritisation skills.
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- Operational Knowledge: Solid understanding of inventory control principles (stock rotation, stocktakes), freight coordination, supplier liaison, and WH&S; practices.
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- Key Attributes: Excellent communication skills, high emotional intelligence, adaptability, and the ability to work collaboratively across teams.
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- Flexibility: Availability to work reasonable additional hours during peak periods (e.g., month/year end) and travel to other sites or training as required.
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Why work with us

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- Competitive Salary Packaging: Maximize your take-home pay through our generous social enterprise tax benefits.
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- On-Site Convenience: Work close to home with access to free on-site parking.
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- Professional Growth: Capitalize on training support, system learning, and career development opportunities across our warehouse operations.
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- A Supportive Culture: Work within a values-driven workplace that prioritises equity, empathy, respect, and excellence.
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Work with Purpose

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We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve the quality of life and provide access to products, resources and support to allow people to make choices to enhance their well-being and lifestyle, whether it's in their own home, local community or in our residential facilities.

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As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with disability.

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Independence Australia Group includes Independence Australia, Zest Care, SASI, AQA and Possability Group. Read more about our story at independenceaustralia.com.au.

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Commitment to Diversity

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Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply. If you have any questions about accessibility during recruitment or about the workplace, please contact our People Experience team on *******@iagroup.org.au.

📌 Assistant Warehouse Manager (New South Wales)
🏢 Independence Australia
📍 New South Wales