Job Description

Join us as a Customer Solution Specialist

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About the Role

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We are seeking a customer-focused Customer Service Specialist to join our team. This is an exciting opportunity for a motivated professional who thrives in a fast-paced environment and enjoys helping customers achieve positive outcomes.

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In this role, you will manage inbound and outbound customer interactions, resolve enquiries, negotiate payment arrangements, and contribute to delivering exceptional customer service while maintaining compliance with industry standards and regulations.

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What You'll Be Doing:

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- Handling inbound & outbound calls with care and professionalism
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- Resolving account issues and overcoming objections
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What You'll Need:

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- Confident with Microsoft Office & quick to learn systems
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- Empathy, resilience & emotional intelligence
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- Great time management and attention to detail
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- Experience within collections, customer service, financial services, or account management.
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- Experience handling customer hardship or vulnerable customer cases.
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- Experience handling customer hardship or vulnerable customer cases.
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Why Us?

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- Beautiful CBD office location
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- Staff competitions with great prizes throughout the year




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- Regular team outings, social events, and celebrations
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- Genuine career growth and development opportunities
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- Supportive and collaborative leadership team
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- Ongoing training and professional development
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- High-performing, energetic workplace culture
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- Opportunity to make a real impact on team success and customer outcome
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We're responsible about success, but we know how to have fun along the way! When you join us, you're not just starting a job, you're building a career with one of Australia's leading credit management organisations.

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We are a diverse bunch and so welcome all applications from people of all backgrounds, age, cultures, genders, identities, abilities, and experiences. No matter who you are, there's a place for you here.

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Ready to join the team that works hard, celebrates success, supports each other, and has a little fun along the way?

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Applicants must be Australian Citizens or Permanent Residents. Due to the sensitive nature of the information handled in this role, a satisfactory National Police Check will be required as part of the recruitment process.

📌 Customer Service Specialist (Queensland)
🏢 seek.com.au
📍 Queensland