Senior Support Engineer — Escalations & MTTR Lead (City of Sydney)

Senior Support Engineer — Escalations & MTTR Lead (City of Sydney)

31 Aug
|
Ingrammicro
|
City of Sydney

31 Aug

Ingrammicro

City of Sydney

Ingram Micro in Australia is seeking a Principal Support Engineer to own and drive rapid resolution of complex customer issues across a SaaS platform. You will lead high-severity escalations, perform deep log and API analysis with Datadog, and coordinate with Engineering, Product, and external vendors to eliminate root causes.

You will translate technical problems into transparent actions for customers and internal teams, develop SOPs and dashboards, and help improve MTTR, SLA governance, and Zendesk

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📌 Senior Support Engineer — Escalations & MTTR Lead (City of Sydney)
🏢 Ingrammicro
📍 City of Sydney

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