Job Description

Key Responsibilities and Qualifications

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- Welcoming patients and visitors and delivering exceptional customer service
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- Managing incoming phone calls, emails, and patient enquiries
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- Coordinating and scheduling appointments
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- Liaising with patients, specialists, healthcare providers, insurers, and other key stakeholders
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- Supporting patients throughout their treatment journey
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- Preparing clinic and theatre schedules
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- Coordinating patient documentation and surgical paperwork
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- Maintaining accurate patient records while ensuring privacy and compliance requirements are met
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- Processing patient billing and payments
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- Managing invoicing for private patients, DVA clients, and third-party insurers
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- Assisting with reconciliations and administrative reporting
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- Using practice management software to maintain records and support clinic operations
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- Supporting the use of healthcare technology and AI-driven administrative tools
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- Previous experience in a receptionist, administration, or medical administration role
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- Strong organisational skills with the ability to manage competing priorities
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- Excellent communication and interpersonal skills
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- A professional, patient-focused approach
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- High attention to detail and accuracy
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- Ability to work independently while contributing positively to a collaborative team environment
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- A proactive attitude with a willingness to take ownership and initiative
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Highly Regarded

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- Experience within a specialist medical practice
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- Experience managing appointments, referrals, billing, and patient administration
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- Exposure to surgical, procedural, or pain management environments
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- Experience using Xestro Practice Management Software
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- Experience using Heidi AI or similar healthcare technology platforms
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Our client is a highly regarded specialist healthcare practice based in Bowen Hills, recognised for its commitment to outstanding patient care, professionalism, and innovation. Due to continued growth, they are seeking an experienced and proactive Receptionist / Administrator to join their team on a part-time basis.

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This is an excellent opportunity for someone seeking a stable three-day-per-week position, with the flexibility to work additional hours during peak periods, annual leave coverage, and busy holiday seasons.

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- PART TIME permanent role working 3 days per week
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- Opportunity for additional hours during annual leave coverage, holiday periods, and peak clinic demand
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- Initial 3-month contract with strong potential to extend or transition into a permanent position
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- Prorata salary of $69k-$79k, depending on experience
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- Convenient Bowen Hills location with in office parking
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- Opportunity to join a growing specialist healthcare practice with a supportive team culture
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- Diverse and rewarding role where no two days are the same
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📌 Part-Time Receptionist (Queensland)
🏢 Michael Page
📍 Queensland