Job Description

We are seeking a reliable, detail-oriented administration officer to join our Townsville team on a casual basis, with a genuine pathway to permanency for the right candidate.

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You will provide essential administrative support across our operations — working closely with leadership, support workers, and coordinators to ensure documentation, scheduling, and systems are accurate, compliant, and up to date.

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This role requires someone who is self-motivated and confident working autonomously, while also being a genuine team player who contributes positively to the broader team. You will also be expected to participate in an on-call roster as part of this role, supporting our commitment to around-the-clock participant care.

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Key Responsibilities

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- Provide day-to-day administrative support in accordance with NDIS practice standards.
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- Manage, maintain, and organise participant and staff documentation, correspondence, and records.
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- Support scheduling operations, including coordinating staff rosters and participant appointments.
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- Assist with document control, filing systems, and compliance record-keeping.
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- Prepare correspondence, reports, and other documentation as directed.
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- Manage incoming communications, including phone calls and emails.
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- Support onboarding administration for current staff
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- Participate in the on-call roster to support after-hours operational needs.
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- Contribute to the continuous improvement of administrative processes.
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- Demonstrated experience in an administrative or office support role
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- Self-motivated with the ability to work autonomously and manage your own workload effectively
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- A collaborative team player who actively supports colleagues and contributes to a positive workplace culture
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- Willingness and availability to participate in an on-call roster
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- Proficiency in Xero or a similar platform (or willingness to learn)
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- Excellent written and verbal communication skills
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- High attention to detail and strong organisational skills
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- Ability to handle sensitive information with professionalism and discretion
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- Current NDIS Worker Screening Check (or willingness to obtain)
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- Experience in NDIS, disability services, aged care, or healthcare
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- Familiarity with NDIS documentation and compliance obligations
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- Certificate III in Business Administration or equivalent
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What We Offer:

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- Supportive and inclusive workplace culture
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- Casual engagement with a real pathway to permanency
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- Meaningful work that makes a difference in the community
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- Exposure to a growing NDIS provider with an expanding team
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- Ongoing training and professional development
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- Collaborative team environment where your contribution is valued
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📌 Administration Officer (Townsville)
🏢 Partner in care disability services
📍 Townsville