Job Description

Sydney Polytechnic Institute – Sydney CBD NSW

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Sydney Polytechnic Institute – Sydney CBD

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Sydney Polytechnic Institute is seeking a motivated and energetic Student Engagement & Student Services Lead to support and enhance the student experience on campus.

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This role focuses on student engagement, international student support, campus activities, and the management of the Student Ambassador program. We are looking for someone who enjoys engaging with students, creating activities, and bringing current ideas to life. If you are energetic, proactive, and passionate about building a vibrant student community, we would love to hear from you.

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About the Role

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This role combines student services, student engagement, and campus life coordination. You will work closely with students, academic staff, and the marketing team to create an engaging and supportive student experience.

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Key Responsibilities

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Student Engagement & Campus Activities

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Plan and organise student events, workshops, and engagement activities

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Support orientation programs and student community initiatives

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Increase student participation and improve the campus experience

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Student Services & Support

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Provide support to international and domestic students

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Respond to student enquiries and assist with student-related matters

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Help students connect with campus resources and opportunities

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Recruit, train, and manage Student Ambassadors

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Coordinate ambassadors for events, campus tours, and student engagement activities with recruitment team

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Encourage student leadership and peer engagement

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Alumni Engagement

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Manage and coordinate student alumni engagement activities

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Maintain connections with graduates and encourage alumni participation in events

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Support alumni stories, networking events, and community building

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Content & Student Promotion

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Support video recording, student interviews, and social media content

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Work with the marketing team to showcase student success stories and industry projects

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Encourage students and alumni to participate in promotional activities

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Key Skills & Experience

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Experience in student services, student engagement, or student support

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Experience working with international students

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Strong communication and interpersonal skills

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Experience organising student events or campus activities

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Comfortable supporting video recording or social media content

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Highly organised and able to manage multiple priorities

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Proactive and able to take initiative

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Preferred Skills

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Experience working in higher education or international education environments

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Experience managing student ambassadors or student leaders

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Experience supporting student engagement campaigns, events, or promotional activities

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Proficiency in Microsoft Office applications

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Experience using HubSpot CRM and Canva for communication, marketing, or student engagement activities is preferred

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Personal Qualities

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We are looking for someone who is:

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Energetic and engaging

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Responsible and reliable

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Proactive and self-motivated

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Passionate about supporting international students

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Why Join Us

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Friendly and supportive team culture

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Join a collaborative and welcoming team that values communication, mutual support, and positive energy.

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Learning-focused workplace

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We believe continuous learning drives innovation. Our team participates in two paid learning sessions each year, creating regular opportunities to grow, share ideas, and develop new skills.

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Opportunity to bring your ideas to life

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We value initiative and creativity. If you enjoy sharing ideas, improving student experience, and creating new initiatives, this role provides the opportunity to turn ideas into real projects.

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A role with ownership

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We are looking for someone who is proactive and enjoys taking ownership. If you are someone who likes to contribute ideas and help build new initiatives, this role will give you the space to do so.

📌 Student Engagement officer (New South Wales)
🏢 Sydney Polytechnic Institute
📍 New South Wales