Brain Injury Care and Support – Brisbane QLD

Level 3 Support Coordinator – SIL Experience Essential

Brain Injury and Supports

Location: Brisbane & Queensland

We welcome applications from both Level 2 and Level 3 Support Coordinators. This role is offered with flexible employment options -we are open to casual, part‑time, or full‑time arrangements , depending on your experience, availability, and the needs of our participants.

About the Role

At Brain Injury Care and Supports, we believe every person deserves support that honors their story, respects their individuality, and strengthens their independence. Our Support Coordinators play a vital role in helping participants build stable, safe, and empowering lives through high‑quality coordination, advocacy, and genuine human connection.

We’re looking for coordinators who value depth over speed, quality over quantity, and relationships over transactions. If that sounds like you, we’d love to welcome you into our team.

About Us

Brain Injury Care and Supports is a registered NDIS provider delivering high‑quality, person‑centered support coordination to participants living with Acquired Brain Injury (ABI), Autism, ADHD, Psychosocial Disabilities, Mental Health Conditions, Physical Disabilities, and complex support needs.

We are a values‑driven, trauma‑informed organization committed to empowering participants to build independence and achieve meaningful outcomes. Our team is collaborative, supportive, and passionate about making a genuine difference.

We are also expanding into new service streams, including:

Aged Care

Thriving Kids (child and youth supports)

NIISQ

This role offers opportunities to grow with us as these programs develop.

Our Mission

We aim to redefine excellence in disability support by providing compassionate, innovative, and personalized services that genuinely transform lives. We listen deeply, improve continuously, and create a community where every individual is respected, supported, and empowered.

Our Values

Compassion – We lead with empathy and understanding. Respect – We honor diversity, individuality, and lived experience. Integrity – We act with transparency, honesty, and professionalism. Collaboration – We work closely with participants, families, and providers. Innovation – We seek creative solutions to improve participant outcomes.

Position Overview





As a Level 3 Support Coordinator, you will support NDIS participants with complex needs by coordinating services, strengthening capacity, and ensuring supports are delivered safely and effectively. You will work across all support environments, including in‑home supports, community access, Supported Independent Living (SIL), and complex care arrangements.

A key part of this role involves assisting participants with Supported Independent Living (SIL) arrangements. You will help participants identify suitable SIL options, understand service choices, and transition smoothly into SIL environments. You will monitor service quality, advocate for participant rights, and support changes when issues arise- ensuring participants have a safe, comfortable, and personalized living setting that adapts to their needs over time.

This is more than a coordination role- it’s an opportunity to become a trusted partner in someone’s life. No two days are the same, and that’s exactly how we like it.

Key Responsibilities

Participant Coordination & Support

Assist participants to understand and utilize their NDIS plans

Coordinate Supported Independent Living (SIL) supports

Strengthen participant capacity to manage their own supports

Support participants with ABI, psychosocial disability, physical disability, and complex presentations

Work across in‑home supports, community access, SIL, and complex care environments

Stakeholder & Relationship Management

Build collaborative, trust‑based relationships with participants, families, and providers

Attend home visits, community appointments, and family meetings

Represent the organization at events, expos, and networking opportunities

Engage with mainstream services and informal supports

Documentation & Compliance

Maintain accurate records and participant documentation

Prepare reports, progress updates, and NDIS‑required submissions

Work collaboratively with internal clinical and operational teams

Why This Role Is Different





Exceptional Support Coordination changes lives.

We’ve seen the confidence it builds, the barriers it removes, and the opportunities it creates. That’s the standard we hold ourselves to.

While billable hours matter for sustainability, they are not the purpose of this role. The best Support Coordinators aren’t remembered for utilization targets — they’re remembered because they answered the phone, followed through, communicated openly, and earned trust.

Relationships matter.

Responsiveness matters.

Professional judgement matters.

Doing what you said you would do matters.

Most of all - participant outcomes matter.

If that resonates with you, you’ll thrive here.

Qualifications & Experience

Required

Minimum 2 years’ experience as a Support Coordinator (Level 2 or 3), Psychosocial Recovery Coach, or Specialist/Complex Coordinator

Demonstrated experience coordinating SIL supports

Strong understanding of NDIS legislation, reporting, and compliance

Experience supporting participants with psychosocial disability, ABI, or physical disability

Preferred

Certificate IV in Mental Health, Disability, Community Services, Peer Work, or relevant tertiary qualification

Trauma‑informed or recovery‑oriented practice training

Mandatory

Current Driver’s License, registration, and insurance

NDIS Worker Screening Check

Blue Card (or ability to obtain)

First Aid & CPR certification

Skills & Attributes

Strong NDIS knowledge and ability to navigate complex plans

Excellent communication, advocacy, and interpersonal skills

A genuine enjoyment of building relationships and solving problems

High level of cultural competence and empathy

Confident supporting participants experiencing mental health challenges

Proficient in Microsoft Office and electronic record systems

Comfortable travelling across Brisbane and surrounds

We believe that when you invest in good people, they do their best work.

You’ll receive:

High focus on self‑care and wellbeing

Ongoing mentoring and supervision

Free online training and professional development

Flexible working arrangements

Opportunities for career progression

Employee Assistance Program (EAP) – 10 free sessions per year

We welcome applications from people of all backgrounds and abilities.

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📌 NDIS Support Coordinator Level 2 or 3 (Brisbane City)
🏢 Brain Injury Care and Support
📍 Brisbane City