Customer Service / Contact Centre Operator – Newcastle
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Location: Newcastle
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Start: 25 September 2026
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End: 24 March 2027
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Pay: $37.50 per hour + Super
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Hours: 35 hours per week
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Roster: Rotating shifts between 6am–10pm, Monday to Sunday, including weekends and public holidays.
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APG Workforce is seeking 12 Customer Service / Contact Centre Operators to join a NSW Government contact centre in Newcastle.
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The Role
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- Handle high-volume inbound customer enquiries
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- Provide accurate information, advice and assistance
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- Resolve enquiries or upscale complex matters where required
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- Update customer records and databases accurately
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- Deliver qualified and positive customer experiences
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- Complete general administrative and processing tasks
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- Work collaboratively within a fast-paced contact centre environment
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About You
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- 2–3 years' customer service experience in call centre, administration, retail or similar
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- Previous office-based experience
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- Excellent written and verbal communication skills
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- Strong customer service and problem-solving abilities
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- Intermediate computer skills
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- Proficient in Outlook, Teams and Microsoft Office
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- Ability to learn new systems quickly
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- Previous government experience is desirable but not essential
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Successful candidates must be available for full-time training and nesting before transitioning to their regular roster.
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Hybrid working may become available following training and competency assessment; however, it is not guaranteed and is subject to business requirements.
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Applicants must be based in NSW.
📌 Call Centre Operator - Government (New South Wales)
🏢 Apg Workforce
📍 New South Wales
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