Job Description

Defy IT | Indooroopilly, Brisbane QLD | Part-time, [3 days / 22.5 hours] per week $27-$30 per hour + super + km allowance

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IT Support Technician (Level 1) — Part time

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Defy IT | Indooroopilly, Brisbane QLD | Part-time, [3 days / 22.5 hours] per week $27-$30 per hour + super + km allowance

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About Us

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Defy IT is a Brisbane-based managed service provider looking after around 40 small businesses across legal, healthcare, accounting, professional services and trades. We handle everything for our clients — managed support, cybersecurity, cloud infrastructure and networking — which means you'll see real environments, not just password resets.

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We're small, which is the point. You'll work directly alongside our systems administrator and get exposure to work that would take years to reach in a larger shop.

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The Role

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We're after a Level 1 technician to take first-line support across our client base, with a growth path to Level 2 as you build depth.

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The split is roughly 75% technical, 25% business support. The technical side is remote and onsite support, installs, and maintenance. The business support side is scheduling, quoting, and ordering — we're being upfront about it because it's genuinely part of the role, and because it's how you learn how an MSP actually makes money.

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What You'll Do

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- First-line support via phone, email, remote tools and onsite visits
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- Troubleshoot and resolve hardware, software and network issues
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- Install and configure workstations, printers, and network equipment
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- Support Microsoft 365, Entra ID, Windows 10/11 and Windows Server environments
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- Onsite visits to small-business clients across greater Brisbane
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- Document work properly in our PSA and documentation platforms
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- Assist with scheduling, quoting and hardware ordering
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- Escalate cleanly — knowing when to hand something up is a skill we value
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Our Stack

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You'll work with NinjaOne RMM, SuperOps, Microsoft 365 and Entra ID, Windows Server, UniFi networking, and Proxmox. Familiarity is a bonus, not a requirement — we'll teach the tools.

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What You'll Bring

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- Certificate IV or Diploma in Information Technology, or equivalent hands-on experience
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- Around 12 months in an IT support role with fieldwork experience (helpdesk, break-fix, internal IT)
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- Current driver's licence and a reliable vehicle — onsite work is part of the job
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- Working knowledge of Windows, Microsoft 365, and networking fundamentals (DHCP, DNS, VLANs, VPN)
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- Clear written and verbal communication — you'll be talking to business owners, not other technicians
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- The judgement to manage competing priorities without needing to be chased
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- Unrestricted working rights in Australia
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Bonus points for

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- Active Directory, Group Policy, or basic Windows Server administration
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- Azure, Google Workspace, or Microsoft 365 admin experience
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- Networking beyond the basics — firewalls, VLANs, site-to-site VPN
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- Certifications (CompTIA A+ or Network+, Microsoft Fundamentals, or similar)
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- Linux Server Administration Experience (Ubuntu, Debian)
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What We Offer

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- $27-$30 per hour depending on experience, plus superannuation
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- ATO-mandated reimbursement for onsite travel, paid on top
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- Direct mentoring from a systems administrator and the managing director — no layers between you and the people who know the answers
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- A documented path to Level 2 within 12 months for the right person, with certification costs covered
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- Exposure to the whole business: technical delivery, client relationships, and how an MSP is run
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- No after-hours on-call — when you're off, you're off
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📌 Junior IT Support Officer (Queensland)
🏢 Defy IT
📍 Queensland