At TOT Transport, we're more than just a logistics company. Since opening in 2006, we provide reliable Transport and Logistics solutions with a strong focus on safety and customer satisfaction. We're a collaborative group of people who share TOT Transport's core values - Care, Quality, One Team, Best Outcome, and Service Excellence. These values drive everything we do, from our dedicated team members to the innovative solutions we offer our clients.
n
About the role
n
TOT Transport is seeking a motivated Operations Support Coordinator to join our friendly and supportive team. This full-time role operatesFriday to Tuesday, 1:00 pm – 10:00 pm with hybrid working benefits.
n
Reporting to the Division Manager, the Operations Support Coordinator provides vital support across scheduling, allocations, compliance, administration and customer service. You'll play a key role in ensuring operations run smoothly, drivers are supported, and our customers receive the service excellence TOT is known for.
n
Responsibilities include but not limited to
n
n
- Route and allocate customer deliveries into driver delivery runs for next day delivery
n
- Review and reconcile daily driver run sheets
n
- Complete daily allocation reporting and general administration duties
n
- Prepare and communicate daily reporting to the operations team and wider business as per reporting schedule
n
- Assist with driver management and claims process
n
- Liaise with all stakeholders, maintaining relationships including with customer management, drivers, employees, and customer's clients
n
- Resolve arising operational issues, customer allocations and/or conflicts
n
- Adhoc admin support for the business and team
n
n
The successful applicant will be a person who possesses the following attributes
n
n
- Previous Transport industry experience
n
- Experience in allocations and routing
n
- Experience with TMS and CRM databases
n
- The ability to work autonomously and as part of a team
n
- Proficient with Microsoft Excel and databases
n
- Highly organised with strong attention to detail.
n
- Demonstrate excellent written and verbal communication skills
n
- Ability to multi-task and work under pressure
n
- Commitment to service excellence
n
- Proactive approach and positive attitude
n
- High focus on Safety and a solid understanding of COR and WHS policies and procedure
n
- Current and valid Full NSW Drivers Licence with own reliable transport
n
- Every Wednesday and Thursday off
n
n
Career progression opportunities
n
Supportive and friendly environment
n
Team Building Events
n
Competitive Salary + Annual bonus incentives
n
Please note: Only shortlisted candidates will be contacted
📌 Operations Support Coordinator (New South Wales)
🏢 TOT Transport
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.