Job Description

Customer Service & Credit Support Officer

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Bluesky Network Pty Ltd – Terrey Hills NSW

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You'll be one of the first points of contact for customers and Tradie partners, helping them through their HomePro Credit journey while also keeping the important behind-the-scenes loan servicing work running smoothly.

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One minute you might be helping a homeowner understand their repayment schedule, the next you could be checking income documents, working through a loan account or speaking with one of our Tradie partners about releasing funds.

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It's a role with plenty of variety — but because we operate in consumer finance, accuracy, confidentiality, compliance and doing the right thing by the customer are non-negotiable.

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Key responsibilities

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Answer phone and email enquiries, help customers understand applications, balances, repayments and products, and guide them through prequalification, applications and e-signatures

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Explain financial concepts in clear, accessible language

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Resolve customer concerns and complaints professionally and empathetically, escalating matters when required

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Work with Tradie partners to confirm completed projects so funds can be released and repayments commenced

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Assist with income verification and credit assessment, review supporting documents, and validate customer information

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Help prepare applications for credit decisions

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Work within the NLS loan management system, helping manage drawdowns, repayment schedules, variations and payouts

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Manage interest-free and promotional periods, direct debits, payment allocations, dishonours and arrears

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Prepare customer correspondence

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Identify potential fraud, hardship or compliance concerns

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About you

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Enjoy talking to customers and can remain calm and empathetic when a customer is upset or experiencing financial hardship

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Organised and can juggle multiple things at once without losing track of the important stuff

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Have great attention to detail

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Can explain things clearly without sounding like you're reading from a banking textbook

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Comfortable using Microsoft Office, particularly Excel, Word and Outlook

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Willing to learn responsible lending, AML/CTF requirements and Australian consumer credit regulations

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Enjoy being part of a team and working with customers, Tradies, operations and compliance

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Like being part of a growing business where everyone is expected to contribute

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Ideally have experience in customer service, a contact centre, loan servicing, credit, underwriting, banking or financial services

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Experience with loan platforms such as NLS is a bonus, but it isn't essential

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About us

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HomePro Credit is an Australian consumer finance company created by people who genuinely understand the home-services and trades industry.

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We provide simple, transparent finance solutions for homeowners across heating, air conditioning, plumbing, electrical, roofing and windows and we love it!.

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Our goal is to make finance easier for homeowners and help Tradies help their customers.

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We're licensed and regulated by ASIC and are a member of AFCA.

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We're also growing — which means this isn't the kind of role where you sit quietly in a corner doing the same thing every day.

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You'll have the prospect to contribute ideas, help improve processes and grow with us.

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Exposure to the full loan lifecycle

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Work directly with Tradie partners and their customers

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Opportunity to develop knowledge across customer service, credit and loan servicing

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Rostered hours either 6:00 am–2:00 pm or 10:00 am–6:00 pm with flexibility

📌 Customer Service & Credit Support Officer (Northern Beaches Council)
🏢 Bluesky Network
📍 Northern Beaches Council