Job Description

Customer Service Representative - Inbound

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We're looking for a confident and driven Customer Service & Sales Coordinator to join a fast-paced contact centre environment. You'll be the first point of contact for customers - handling enquiries, booking jobs, and converting inbound leads into confirmed work.

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This role suits someone who enjoys speaking with people, working toward targets, and being part of a high-energy, performance-driven team.

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We're looking for a confident and driven Customer Service & Sales Coordinator to join a fast-paced contact centre workplace. You'll be the first point of contact for customers - handling enquiries, booking jobs, and converting inbound leads into confirmed work.

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This role suits someone who enjoys speaking with people, working toward targets, and being part of a high-energy, performance-driven team.

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About the Company

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Master Trades Network is a consumer-centric, high-growth trades services organisation. Utilising best-in-class technology, marketing, and operations, the business delivers fast, reliable, and qualified professionals to provide complete maintenance, installation, and repair solutions to customers across Australia.

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With rapid expansion underway, the organisation continues to invest heavily in training, equipment, technology,



and talent - ensuring it remains at the forefront of the evolving trades industry.

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What You'll Be Doing

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- Answer inbound calls and convert enquiries into booked jobs
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- Provide clear, accurate information and solutions to customers
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- Handle customer concerns and turn issues into positive outcomes
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- Work closely with operations and teammates to deliver a seamless customer experience
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What We're Looking For

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- Experience in a call centre, customer service, or sales-focused role
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- Strong communication skills with a confident, professional phone manner
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- A results-driven mindset with a focus on conversion and performance
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- Strong multitasking and time management skills
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- Comfortable working across multiple systems simultaneously
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- A positive, resilient attitude with a willingness to learn
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Why Join

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- Ongoing training, coaching, and performance support
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- A strong team culture - collaborative, supportive, and driven
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- A stable, high-volume environment with consistent inbound demand
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- Opportunities to build both customer service and sales capability
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- A high-energy, team-focused environment with strong leadership support
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📌 Customer Service Representative - Inbound (New South Wales)
🏢 Master Trades Network
📍 New South Wales