Night-Shift Customer Service Team Lead - Sydney (New South Wales)

Night-Shift Customer Service Team Lead - Sydney (New South Wales)

31 Aug
|
Telstra Corporation
|
New South Wales

31 Aug

Telstra Corporation

New South Wales

Job Description

Telstra in Sydney seeks a Customer Service and Support Team Leader to guide the overnight Triple Zero Team. You will lead, coach and develop a team of contact centre consultants, delivering outstanding customer experiences across messaging, SMS, email and voice channels while promoting Telstra products and services.

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You will monitor workload, manage schedules, handle escalations and drive continuous improvement, ensuring a high-quality, cost-effective service that meets customer commitments around the

📌 Night-Shift Customer Service Team Lead - Sydney (New South Wales)
🏢 Telstra Corporation
📍 New South Wales

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