Job Description

Independence Australia – Chipping Norton NSW

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If you want to make a difference by having a positive impact on people's lives, then a career with Independence Australia Group may be for you.

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About us

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Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.

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About the role

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In this position, you will oversee daily warehouse operations across the warehouse on an afternoon shift schedule (2:00 pm – 10:00 pm) and assist with general warehouse floor operations including pick-packing and general forklift operations. This role is vital in ensuring our essential health and wellbeing products are accurately processed, packed, and delivered efficiently to our customers.

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What you will do

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- Warehouse & Workflow Supervision: Oversee afternoon shift operations, task allocation, and workflow across all warehouse zones, stepping in hands-on across receiving, picking, packing, dispatch, and forklift operation when needed.
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- KPI Monitoring & Operational Reporting: Compile, assess, and report on daily/weekly KPIs & take ownership of the team performance on the afternoon shift.
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- Systems & Business Improvement: Effectively utilise computerised warehouse and management systems (WMS, MS Word, MS Excel), train team members on system protocols, and recommend process or technology improvements.
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- OHS, Quality & Product Recalls: Champion workplace safety compliance, report hazards/incidents, conduct regular safety checks/drills, participate in audits, and assist in managing product and stock changes as our catalogue grows and changes.
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About you

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You are a supportive, hands-on, and safety-focused supervisor or team leader who thrives in a fast-paced distribution workplace and takes pride in leading team success.

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- Experience: Proven experience in warehouse operations with prior supervisor or team leadership exposure, ideally within a fast-paced distribution environment.
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- Licences & Qualifications: Current Forklift Licence with demonstrated experience operating reach forklifts.
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- Leadership & Communication: Strong interpersonal skills with the ability to coach staff, address performance constructively, and communicate effectively across internal departments, suppliers, and customers.
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- Technical & System Skills: Proficient in warehouse management systems and MS Office (Excel/Word), with strong capability in KPI tracking, data assessment, and reporting.
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- Quality & Safety Focus: Strong knowledge of WH&S; legislation, quality measures, audit procedures, and continuous improvement methodologies.
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- Flexibility: Availability to work reasonable additional hours during peak periods (such as month/year end) and travel to other sites or training as required.
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Why work with us

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As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive, including:

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- Competitive Salary Packaging:



Maximise your take-home pay through our generous social enterprise tax benefits.
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- On-Site Convenience: Work close to home with access to free on-site parking.
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- Leadership & Career Development: Access ongoing training support, leadership development, and opportunities to grow your career across our national warehouse footprint.
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- A Supportive Culture: Work within a values-driven environment that prioritises equity, empathy, respect, and excellence.
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Work with Purpose

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We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve the quality of life and provide access to products, resources and support to allow people to make choices to enhance their well-being and lifestyle, whether it's in their own home, local community or in our residential facilities.

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As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with disability.

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Independence Australia Group includes Independence Australia, Zest Care, SASI, AQA and Possability Group. Read more about our story at independenceaustralia.com.au.

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Commitment to Diversity

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Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply. If you have any questions about accessibility during recruitment or about the workplace, please contact our People Experience team on *******@iagroup.org.au.

📌 Warehouse Supervisor - Afternoon Shift (New South Wales)
🏢 Independence Australia
📍 New South Wales