Job Description

Administration Officer – Building & Planning

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Location: Roma

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Compensation: Fortnightly payment. Annual salary AUD $74,956.17 - $74,956.17

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Employment type: Permanent, Full time

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Work Arrangement: On-site

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About Maranoa Regional Council:

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Maranoa Regional Council is an inclusive, proud and connected community, attracting and embracing opportunity to forge a strong future for generations to come. We support our individual communities to grow while building one strong connected region that partners with people, business and industry to thrive.

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Why it is worth working at Maranoa Regional Council?

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- Permanent, Full-Time Position
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- Stream A, Level 4 - $74,956.17 per annum
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- Maranoa locality allowance $72.00 per fortnight
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- Work a 9-day fortnight with a Rostered Day Off.
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- Access Long service leave after seven (7) years
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- Five weeks of annual leave annually
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- Ten weeks (full pay) paid parental leave, twenty weeks (half pay) paid parental leave
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- Three weeks sick leave annually
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- Salary sacrifice facilities (rural remote rent assistance, novated leasing, additional super contributions)
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- Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
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- Discounted Gym Memberships at PCYC and Snap Fitness
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- Discounted Health Insurance through Bupa
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About the Role

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To provide administrative support within the Planning,Building and Development Services Team by assisting with customer requests,processing planning, building and plumbing development applications andcorrespondence, maintaining records and information databases.

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Key Responsibilities

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Planning, Building and Plumbing and Development Compliance

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Receive,monitor and process over the counter, written and telephone enquiries,complaints and applications relating to the functions of the team and provide informed advice.

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- Compileand record development applications and approvals in print and electronicformats, including entry of current and historical records in Council databases.
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- Maintaina high level of confidentiality in the handling of all applications, enquiriesand complaints.
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- Provideadministrative support to the team, including processing correspondence,reports, notices and other documentation.
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- Preparestatutory notices and correspondence relating to the functions of the team.
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- Arrangemeetings and inspections relating to the team's functions.
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- Assistwith the investigation of complaints and ongoing compliance matters, includinginputting and maintaining information in Council registers and compliance files.
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- Assistwith the implementation of audits, campaigns and programs, including media communications,scheduling inspections and reporting activities.
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- Assistwith the upkeep, improvement and implementation of Council's informationresources, including factsheets, guidelines, website information, mediacommunications and policy development.
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- Processapplication fees and refunds relating to relevant applications.
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- Supportand assist the team with the completion of strategic projects.
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Customer Service

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Providehigh quality, proactive customer service for internal and external Councilcustomers via phone, email and in person.

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- Entercustomer requests received via telephone, email and in person and monitor andupdate with actions taken as required.
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- Liaisewith customers to provide updates and seek additional information whererequired.
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- Monitorprogress reports and assist the department with responding to and "closing out'customer requests.
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- Maintainaccurate records of customer requests within Council's Customer Request System.
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Administration Functions

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Prepareand review a wide range of documents including reports, correspondence, formsand flyers as required by the department.

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- Assistin the creation and maintenance of files whether electronic and/or hardcopy toensure full audit compliance.
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- Providecourteous and efficient administrative service to internal and externalcustomers.
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- Researchand collate information, undertake legislative searches and compile data andstatistics.
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- Assistwith the coordination and preparation of meetings and recording minutes.
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- Contributeto the maintenance of Council's business systems including but not limited toAuthority and Council's record management system.
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- Perform administrativetasks to support departmental:
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- o Resourcing, includingDepartmental budget (requisitions and payments)
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- Monitorand review Council Resolution correspondence and Action Status and follow up onoutstanding items as directed by department leaders.
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- Assistwith project administration as required by department leaders.
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For full details of this position, please ensure you download the attached Position Description, which provides the detailed responsibilities and required skills, experience and qualifications.

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Additional Information

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MRC reserves the right to close or withdraw vacancies beforethe advertised closing date, or extend the closing date, without prior notice.

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The preferred candidate must have the legal right to work in Australia and will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

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Maranoa Regional Council is an equal opportunityemployer, and we encourage applications from candidates of all backgrounds. Weactively support diversity and inclusion in our workplace

📌 Administration Officer - Building & Planning (Roma)
🏢 Maranoa
📍 Roma