Night-Shift Customer Service & Support Team Leader (New South Wales)

Night-Shift Customer Service & Support Team Leader (New South Wales)

31 Aug
|
Telstra Corporation
|
New South Wales

31 Aug

Telstra Corporation

New South Wales

Job Description

Telstra Corporation in Sydney is seeking a Customer Service and Support Team Leader to guide a team of contact centre consultants in the Emergency Service Answer Point Centre, delivering excellent customer experiences across messaging, SMS, email and voice channels.

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This overnight role focuses on coaching, performance monitoring and continuous improvement, with responsibilities around workload planning, escalation handling and maintaining high service standards while staying aligned with Telstra's

📌 Night-Shift Customer Service & Support Team Leader (New South Wales)
🏢 Telstra Corporation
📍 New South Wales

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