If you are looking to expand your hospitality career contact us today to find out more....
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We have an exciting prospect for a passionate, hands‐on, flexible experienced Front Office All-Rounder to join our team at Fairmont Resort Blue Mountains. You will have the ability to connect with guests, understand their needs and create memorable moments for them.
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A day in the life of a Front Office All-Rounder:
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As the first point of contact greet guests with a warm welcome every time
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Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
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Make the check-in, check-out process run smoothly
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Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc.
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Manage guest and hotel accounts, ensuring all charges are posted accurately and efficiently
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Maximise room occupancy and use up‐selling skills to promote the resort facilities through strong product knowledge
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Ensure timely and efficient delivery of guest amenities, make recommendations and reservations for our guests on local attractions as required
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Ensure the security of our guests and their possessions
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Handle guest complaints in a positive manner escalating as required
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Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, diningbookings etc.
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Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
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Participating in training and development programs to enhance skills and capabilities to increase the guest experience
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Transporting luggage to and from rooms in a safe, responsible manner
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Your Qualities:
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Previous experience as a Receptionist in the hospitality industry is essential
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A genuine passion for customer service with the ability to connect with people
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Excellent communication and attention to detail
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A high level of personal presentation and grooming
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Available to work varied shifts, including early mornings, late evenings, night audit, concierge, retail assistant, weekends and public holidays
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You can work autonomously as well as within a team
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Willing to get RSA and First Aid Certification
📌 Front Office All-Rounder (New South Wales)
🏢 Fairmont Hotels & Resorts
📍 New South Wales
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