Job Description

$120,000 – $130,000 + Super | Greenacre, NSW

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Full time | Monday to Friday | Office-Based | 7:30am – 4:00pm

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An exciting opportunity is available for an experienced Service Manager to join a well-established, Australian-owned technical services business based in Sydney.

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The organisation is a recognised specialist in the design, integration, installation and servicing of sophisticated audio visual, professional audio, performance lighting, communications and control systems.

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Working across a diverse range of environments including major sporting venues, theatres, schools, corporate organisations, public sector clients and large-scale facilities, the business is known for delivering complex, high-quality technical solutions and ongoing service support.

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This is a key leadership position responsible for driving the performance of the service function, leading a highly skilled technical team and ensuring clients receive exceptional service and support.

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For You:

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- This role offers a stable Monday-to-Friday working environment, with standard hours of 7:30am to 4:00pm, and is fully office-based in Greenacre.
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- Salary: $120,000 – $130,000 + Expenses, Allowances and Superannuation, dependent on experience.
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- Leading the Service Team for a True National Leader in their field
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- Working with some of the industry's biggest clients Nationally!
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About the Role

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As Service Manager, you will take ownership of the day-to-day service operation, overseeing a team of technicians and service personnel while ensuring maintenance, repairs, defect rectification and support services are delivered efficiently, safely and profitably.

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You will play a pivotal role in workforce planning, scheduling, resource allocation, financial management, customer relationships and continuous improvement.

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This is an excellent opportunity for a technically minded service leader who combines strong people leadership with commercial acumen and operational discipline.

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Key Responsibilities

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- Lead and manage the service department, including technicians, administration staff and contractors.
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- Oversee the end-to-end delivery of service and maintenance activities.
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- Manage technician scheduling, resource allocation and workforce utilisation.
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- Ensure service projects are delivered on time, within budget and to required quality standards.
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- Oversee service workflows from scheduling through to completion, invoicing and post-service review.
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- Manage project defects, warranty obligations and defect liability to ensure timely resolution and customer satisfaction.
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- Develop and maintain strong relationships with clients, venue operators, consultants, builders and subcontractors.
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- Identify opportunities to secure new maintenance and service agreements and grow recurring revenue.
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- Monitor service budgets, costs, forecasting, margins and profitability.
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- Oversee service-related procurement and invoicing.
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- Prepare monthly operational and financial reports for senior management.
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- Implement effective quality, risk, compliance and operational processes.
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- Drive continuous improvement initiatives across the service function.
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- Work closely with project delivery, commercial, purchasing and HR teams.
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- Coach, mentor and develop a high-performing technical service team.
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- Establish clear performance expectations and foster a collaborative, accountable culture
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- Provide strategic input into the future growth and development of the service department.
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About You

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You will be an experienced Service Manager, Operations Manager or senior technical services leader with a proven background managing teams and complex service operations.

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Ideally, you will bring experience within the audio visual, professional audio, broadcast, theatre, entertainment technology,



control systems or related technical services industry.

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- Minimum 5 years' proven service management experience.
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- Demonstrated experience leading and developing highly skilled technical teams.
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- Strong commercial and financial understanding, including costing, estimating, margins and budgets.
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- Experience managing service contracts, maintenance programs, defects and warranty obligations.
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- Strong operational planning, scheduling and resource management capabilities.
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- Proven ability to develop and implement operational improvements.
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- Excellent organisational and prioritisation skills.
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- Strong written and verbal communication skills.
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- Confidence working with senior management, clients and external stakeholders.
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- The ability to lead, coach and motivate technical teams.
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- A proactive, solutions-focused approach to operational challenges.
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- Sound knowledge of Microsoft Office, particularly Word, Excel and Outlook.
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- An understanding of the audio visual and/or theatre industry.
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A degree in Business, Operations Management or a related discipline will be highly regarded, as will relevant trade qualifications and technical experience in the AV/technical services sector.

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Qualifications & Requirements

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You will need to hold, or be eligible to obtain:

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- Current NSW Driver Licence – manual licence desirable.
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- NSW Working with Children Check.
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- Satisfactory Police Check.
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- Australian working rights.
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- WHS Construction Induction Card.
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- Relevant tertiary, trade or industry qualifications.
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Why Join?

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This is an opportunity to step into a genuinely influential leadership role within an established and nationally respected Australian technical services business.

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You will have the opportunity to shape the service function, develop a talented team, improve operational performance and contribute directly to business growth.

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If you are an experienced service leader who enjoys combining people, technical operations, customer relationships and commercial performance, we would love to hear from you.

📌 Service Manager - AV & Technical Services - Up to $130k + Super (New South Wales)
🏢 Fuse Recruitment
📍 New South Wales