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- Strong hands-on experience with ServiceNow platform.
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- Service Design
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- ITSM
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- Service Desk
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- Service Request Management
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- Conversational AI / Virtual Agent
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- Workflow Automation
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- Self Service / Service Portal
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- Experience configuring ServiceNow modules, workflows, catalogues, forms, business rules, notifications, and approvals.
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- Solid understanding of ITIL processes and IT service management practices.
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- Experience with ServiceNow integrations and APIs is highly desirable.
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- Strong analytical, problem-solving, and stakeholder management skills.
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- Ability to work independently as well as collaboratively within cross-functional teams.
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📌 ServiceNow Manager (New South Wales)
🏢 PeopleLogic
📍 New South Wales
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