Waymark Hotels is seeking a driven and high-performing Retail Manager to lead two bottleshops locations within Northern Townsville. This is an exciting opportunity to take ownership of multiple retail operations, drive performance, and lead a passionate team across two sites.

About Us

Waymark Hotels operates a dynamic retail liquor network, delivering customers an extensive range of beer, wine, and spirits. Our stores are community-focused businesses that pride themselves on strong retail standards, exceptional customer service, and creating memorable shopping experiences for customers seven days a week.

The Role

As the Retail Manager, you'll be responsible for the day-to-day operations of two bottleshop locations. You'll lead by example, ensuring outstanding customer service, maintaining high operational standards, managing inventory, and driving sales performance across both sites.

Key Responsibilities

- Lead, coach, and develop retail teams, fostering a positive and high-performing work environment.
- Manage daily operations including inventory control, merchandising, stock loss prevention, and roster scheduling.
- Ensure compliance with all liquor licensing requirements and company policies.
- Drive sales and profitability through exceptional customer service and strategic business planning.
- Monitor and analyse sales performance, identifying opportunities for continuous improvement.
- Handle customer enquiries and resolve issues promptly and professionally.
- Maintain high standards of presentation, store compliance, and operational efficiency across both locations.





About You

- Minimum 2 years' management experience within a retail, liquor, or bottleshop setting.
- Proven experience in the liquor, FMCG, retail, or hospitality industry.
- Strong leadership and team management capabilities.
- Excellent communication, organisational, and time-management skills.
- Sound knowledge of liquor products and current RSA certification.
- Ability to work flexible hours, including evenings and weekends when required.
- Strong problem-solving abilities with a customer-first mindset.
- Experience managing multiple sites or teams will be highly regarded.

Why You'll Love Working With Us

- Multi-Site Leadership Opportunity: Take ownership of two retail locations, lead diverse teams, and make a genuine impact on business performance while advancing your retail management career.
- Career Growth and Development: We invest in our people, providing ongoing training, support, and development opportunities to help you reach your full potential.
- Supportive Team Culture: Join a business that values teamwork, collaboration, and a positive workplace culture where people are empowered to succeed.
- Regional Lifestyle Benefits: Enjoy the rewards of working in a thriving regional community, with the opportunity to build strong local relationships and make a meaningful contribution to the business and the communities we serve.
- Recognition and Rewards: We celebrate success through recognition programs, performance incentives, and genuine opportunities for career progression.

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📌 Liquor Retail Manager - Multi-site (Townsville)
🏢 Waymark Hotels
📍 Townsville