Job Synopsis

As an [ IT Support Engineer ], you will play a crucial role in ensuring seamless operation of clients' IT infrastructure. Long term loyal staff will be rewarded company shares and become part owner of the business.

Ideal Candidate

- Australian citizen or permanent resident with advanced level of English skills,
- Work experience NOT required,
- Loves working hard and career focused,
- Able to flexibly work 24/7/365, and self motivated to commit to more than 50 hours per week,
- Enjoys responsibilities, and being relied upon,
- Robust hardware skills, i.e. desktop computers, laptops, servers, Synology NAS, Ubiquiti equipment, etc.
- Strong software skills, i.e. Microsoft Windows, Office, Server, Adobe suite, etc.
- Familiar with cloud-based technologies, i.e. Microsoft 365, Azure, AI, etc.
- Vigilance in cyber security, data storage and retention,
- Strong commitment to maintaining confidentiality of company information and safeguarding customers' intellectual properties,
- Passion for technology, desire to continuously learn and stay up-to-date with industry trends,
- Excellent problem solving and logical reasoning skills,
- High level of attention to details, and aspires to achieve perfection,




- Excellent note-taking skills and strict adherence to instructions,
- Willing to tackle tasks beyond standard ,
- Some communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders,
- Demonstrates a growth mindset by embracing feedback constructively and utilizing it to enhance performance and outcomes,
- Able to work in solitude, as well as in cross departmental teams.

Key Responsibilities

- Provide technical support and troubleshoot issues for clients' computers, servers, network equipment, etc.
- Regularly monitor systems and networks to identify and resolve potential problems,
- Implement new IT systems, including software, hardware, and cloud-based solutions,
- Provide IT services in other related areas, such as security cameras, access control, building management system (BMS), etc,
- Maintain detailed documentation of tasks.

About Us Established in 2005, we are a small IT Managed Service Provider (MSP) located in 259 George Street, Sydney CBD. Below is a short video of our work environment:

📌 IT Support Engineer with Clear Path to Part Ownership (Sydney)
🏢 Magnus Vector
📍 Sydney