Role Description The IT Support Officer at RH para Todos - Consultoria de RH will provide day-to-day technical support to internal teams and clients in a remote, part-time capacity. This role includes responding to support requests, diagnosing and resolving hardware and software issues, and guiding users through step-by-step solutions.

The IT Support Officer will monitor system performance, maintain desktop computer configurations, and ensure printers and related peripherals are operational. The role also involves documenting incidents, updating support records, and escalating complex issues when needed, while maintaining clear and professional communication with all stakeholders.

Qualifications

- Demonstrated skills in Technical Support and Troubleshooting to resolve user issues efficiently and accurately.
- Knowledge of core Information Technology concepts, including operating systems, networks,



and common business applications.
- Hands-on experience with Desktop Computers, including installation, configuration, upgrades, and basic maintenance.
- Practical Printer Support skills, including setup, connectivity, driver installation, and resolving print errors.
- Solid customer service orientation, with clear written and verbal communication skills.
- Ability to work independently in a remote setting, manage time effectively, and prioritize multiple requests.
- Previous experience in a helpdesk or IT support role and familiarity with ticketing systems is beneficial.
- Relevant technical certifications or coursework in IT support or related fields are a plus.

📌 IT Support Officer (Australia)
🏢 RH para Todos - Consultoria de RH
📍 Australia