Customer Service Leader: Escalations & CX Excellence (Central Coast Council)

Customer Service Leader: Escalations & CX Excellence (Central Coast Council)

31 Aug
|
Rgit Australia
|
Central Coast Council

31 Aug

Rgit Australia

Central Coast Council

Job Description

RGIT Australia is seeking an experienced Assistant Customer Service Manager to lead the resolution of complex customer matters and support an exceptional end-to-end experience. Based in Somersby, you will guide a high-performing team, ensure service standards, and balance customer satisfaction with commercial outcomes.

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You will be responsible for escalation management, stakeholder engagement, and reporting while ensuring compliance with ACL and company policies.

📌 Customer Service Leader: Escalations & CX Excellence (Central Coast Council)
🏢 Rgit Australia
📍 Central Coast Council

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