Senior Support Engineer -- Escalations & MTTR Lead (New South Wales)

Senior Support Engineer -- Escalations & MTTR Lead (New South Wales)

31 Aug
|
Ingrammicro
|
New South Wales

31 Aug

Ingrammicro

New South Wales

Job Description

Ingram Micro in Australia is seeking a Principal Support Engineer to own and drive rapid resolution of complex customer issues across a SaaS platform. You will lead high-severity escalations, perform deep log and API analysis with Datadog, and coordinate with Engineering, Product, and external vendors to eliminate root causes.

n

You will translate technical problems into explicit actions for customers and internal teams, develop SOPs and dashboards, and help improve MTTR, SLA governance, and Zendesk

📌 Senior Support Engineer -- Escalations & MTTR Lead (New South Wales)
🏢 Ingrammicro
📍 New South Wales

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Part-Time Cleaner (Tue & Thu 1–3pm) — Detail‑Oriented (Melbourne)

Part-Time Cleaner (Tue & Thu 1–3pm) — Detail‑Oriented (Melbourne)

31 Aug
|
Rgit Australia
|
Melbourne
  • 31 Aug
  • Rgit Australia
  • Melbourne

Laurel Group is seeking a punctual and reliable cleaner to join our Melbourne team for daytime shifts on Tuesdays and Thursdays from 1pm to 3pm. As an entry-level role, you will perform a range of cle [...]

Impactful Part-Time Family Connect Program Worker — Liverpool (Australia)

Impactful Part-Time Family Connect Program Worker — Liverpool (Australia)

31 Aug
|
Northern Rivers Social Development Council
|
Australia
  • 31 Aug
  • Northern Rivers Social Development Council
  • Australia

Social Futures in Australia is seeking a Program Worker to join the Family Connect in Schools team on a part time basis. The role supports families and children accessing Catholic Schools, delivering [...]

Subscribe to this job alert:

Get the latest job offers by email for: senior support engineer -- escalations & mttr lead (new south wales) / new south wales

Student Pharmacist - Flexible Hours & Growth Perks (Melbourne)

Student Pharmacist - Flexible Hours & Growth Perks (Melbourne)

31 Aug
|
MyChemist Retail Group
|
Melbourne
  • 31 Aug
  • MyChemist Retail Group
  • Melbourne

MyChemist Retail Group is seeking a Student Pharmacist for CWH Sunbury Gap Road VIC. You will work under pharmacist supervision to assist dispensing, customer queries, and medication counselling. Stoc [...]

Production Operator (Casual) - Devonport (City of Devonport)

Production Operator (Casual) - Devonport (City of Devonport)

31 Aug
|
Simplot
|
City of Devonport
  • 31 Aug
  • Simplot
  • City of Devonport

Select how often (in days) to receive an alert: Production Operator (Casual) - Devonport In Australia, the Simplot Company's core operations are food manufacturing and agriculture, encompassing po [...]

Subscribe to this job alert:

Get the latest job offers by email for: senior support engineer -- escalations & mttr lead (new south wales) / new south wales