Job Description

As the first point of contact for our pelvic health clinic, the receptionist plays a central role in creating a calm, welcoming, and professional setting for every patient.

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This position is responsible for the smooth coordination of front desk operations, ensuring an exceptional patient experience while supporting the clinical team in delivering high-quality care.

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Key Responsibilities:

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- Welcoming patients and creating a supportive, comfortable clinic environment
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- Managing appointments, bookings, and clinician schedules using Cliniko
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- Handling phone, email, and in-person enquiries in a professional and empathetic manner
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- Processing payments, invoices, and private health fund claims
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- Managing billing processes including DVA and WorkCover claims
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- Maintaining accurate and confidential patient records
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- Supporting clinicians with administrative tasks as required
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- Ensuring reception and clinic spaces are clean, organised, and aligned with brand standards
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About You:

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- Strong communication skills with a warm, patient-centred approach
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- Highly organised with excellent attention to detail
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- Ability to multitask and remain calm in a fast-paced environment
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- Confident using Cliniko or similar practice management software
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- Experience with private health billing, DVA, and WorkCover processes is highly regarded
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- A genuine interest in health and wellbeing, particularly women's and pelvic health
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This role is well suited to someone who values professionalism, enjoys working with people, and takes pride in contributing to a positive and supportive patient experience.

📌 Medical Receptionist (City of Gold Coast)
🏢 Peak Flo Physio
📍 City of Gold Coast