Job Description

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Location: Melbourne, VIC, AU

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Company: IDP Education Ltd

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Requisition ID: 4573

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About IDP

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IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

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Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

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Job Title Digital Workplace Executive Support Engineer

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Location Docklands, VIC 3008

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Employer IDP Education Limited

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Position Full Time

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This role is part of the Global Digital Workplace group reporting to the Manager of Global Digital Workplace Services.

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We are seeking a skilled Executive Support IT Specialist with extensive experience in Microsoft 365 and Intune. The successful candidate will provide high-level technical support to our executive team and assistants, ensuring their technology needs are met promptly and efficiently. This role requires a proactive problem-solver with excellent communication skills and the ability to work under pressure.

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Salary: $85,000 to $95,000

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- Previous experience in an executive support role.
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- Proven experience (3 years minimum) of Microsoft 365 and Intune engineering, configurations and operation management.
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- Digital workplace tool management expertise: management tools, techniques, monitoring and integration
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- Experience (2 years minimum)



implementing modern management of endpoint devices.
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- In-depth knowledge and experience (2 years minimum) of collaboration tools, cloud services, and modern workplace technologies specifically Microsoft Platforms.
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- Experience using automation to drive continuous improvement.
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- Strong project skills with a focus on delivering results within scope, schedule, and budget.
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- Excellent communication skills, with the ability to convey complex technical issues and concepts to non-technical stakeholders.
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- Certifications in relevant technologies (e.g., Microsoft 365, Intune, Azure, Exchange etc.) are essential to this role.
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- Certification in technologies such as AWS, Networks, Infrastructure Services, Security etc. are a plus.
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- Bachelor's or Master's Degree in computer science, Information Technology, or a related field.
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- Tertiary qualifications in Information Systems or related business discipline or equivalent industry experience.
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- Technical certifications relevant to Digital Workplace or other enterprise applications.
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- Experience in working in the Tier 1 global organisation will be highly regarded.
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- Knowledge of Service Operation models.
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- Working knowledge of how machine learning (ML) can enhance automation.
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- DevOps experience or knowledge.
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- Ability to think strategically and innovatively and interpret insights into actions.
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- Understanding of agile and service management practices and principles.
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- Solid communications skills – both written and verbal. You will be relied on by leadership and other technical specialists for advice and direction – you must be able to communicate clearly and accurately.
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- Experience in working in dynamic global environment.
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- Practical working knowledge of IT Security in a distributed global environment.
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📌 Digital Workplace Executive Support Engineer (Victoria)
🏢 IDP International Education Specialists
📍 Victoria