Job Description

Hotel Duty Manager - Pullman/Ibis Brisbane Airport

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Brisbane Airport Hotels Group – Brisbane QLD

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The Brisbane Airport Hotels Group is seeking a motivated and experienced Full-Time Duty Manager (Front Office) to join our energetic Front Office team.

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Reporting directly to the Front Office Manager, this role is responsible for overseeing the smooth day-to-day operations of the Front Office department, ensuring exceptional guest experiences and providing leadership and support to the team across all shifts.

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About Us

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The Brisbane Airport Hotels Group comprises the Pullman Brisbane Airport, Novotel Brisbane Airport and ibis Brisbane Airport Hotels, along with the Brisbane Airport Conference Centre.

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With 532 guest rooms, three restaurants, an Executive Lounge, In-Room Dining services, a stunning Rooftop Event Space, and 17 versatile meeting and event venues, our precinct is a premier destination for accommodation, meetings, conferences and events. Conveniently located within the Brisbane Airport precinct, we were the first accommodation and events destination developed in this thriving hub.

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Key Responsibilities

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- Manage and support the daily operations of the Front Office department.
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- Oversee guest arrivals and departures, ensuring all check-in and check-out procedures are completed accurately and efficiently.
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- Lead by example in delivering exceptional customer service and handling guest requests with professionalism and care.
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- Foster positive and productive guest interactions through proactive problem-solving and service excellence.
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- Confidently resolve guest concerns and complaints, ensuring satisfactory outcomes where possible.
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- Provide leadership, coaching, training and ongoing support to Front Office team members.
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- Monitor team performance and assist with on-shift training and development.
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- Support other operational areas of the hotel during peak periods.
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- Promote and uphold health, safety and compliance standards for guests, visitors and team members.
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About You

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To be successful in this role, you will possess:

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- Previous Front Office experience at a supervisory or leadership level within a hotel environment.
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- Experience with Opera Cloud highly advantageous.
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- Strong customer service, communication and interpersonal skills.
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- Professional presentation and a commitment to delivering outstanding guest experiences.
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- Flexibility to work a rotating roster, including evenings, weekends and public holidays.
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- Current RSA and Food Safety Certification (preferred).
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- Current First Aid and CPR Certification.
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- The ability to remain calm, professional and solutions-focused in a fast-paced environment.
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- A genuine passion for hospitality and developing high-performing teams.
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What We Offer

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- A vibrant and supportive team culture that recognises and celebrates success.
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- Reward and recognition programs, team events and social activities.
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- A strong commitment to diversity, inclusion and creating a sense of belonging.
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- Generous Accor worldwide accommodation and dining discounts.
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- Subsidised onsite parking, discounted Airtrain travel and discounted meals while on duty.
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If you're passionate about hospitality, thrive in a leadership role and are ready to take the next step in your career, we would love to hear from you.

📌 Hotel Duty Manager - Pullman/Ibis Brisbane Airport (Queensland)
🏢 Brisbane Airport Hotels Group
📍 Queensland