Job Description:Role title: Head of OperationsRole type: Permanent full timeShift details: 38 hoursDepartment and location: Open Support St Vincents ClinicJoin a team built on a proud legacy of world-class care, true compassion, and deep community roots.Founded in 1857 by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As a world-class tertiary facility, we are at the forefront of medical innovation, featuring high-acuity interventional suites, next-gen surgical robotics for complex specialties, and cutting-edge oncology backed by the renowned Kinghorn Cancer Centre. Here, you will work alongside global leaders and access funded postgraduate pathways to accelerate your career.Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.About the roleOpen Support is a community service organisation committed to providing assistance to families in need across New South Wales through the active participation of trained volunteers and staff. Open Support supports the vulnerable in our society offering services that are professional, flexible and responsive to emerging community needs.Open Support has 2 core areas of focus:Domestic and Family Violence including crisis accommodation and case management for women and their children, in particular those from culturally and linguistically diverse backgrounds.Social Isolation via the provision of social support to people who are isolated and lonely in order to improve wellbeing and enable lasting connection with community.The Head of Operations is responsible for designing, leading,



and continuously improving the organisation’s service delivery model to maximise impact for individuals experiencing social isolation and domestic and family violence.This role ensures programs are safe, accessible, high-quality, and responsive to community needs. It focuses on building robust systems, strengthening service delivery capability, and embedding a culture of continuous improvement, accountability, and client-centred practice.This is a leadership role with a strong emphasis on operational excellence, safeguarding, and sustainable impact at scale.Success in this role will be demonstrated through the delivery of protected, high-quality, financially sustainable services that improve outcomes for clients, strengthen organisational capability, support workforce engagement and position Open Support as a leader in community service deliveryAbout youDemonstrated ability to think strategically and deliver services within the context of broader organisational goals and sector developments.Financial managementChange leadershipProven ability to design and improve service delivery systemsExperience managing risk, safeguarding, and compliance in a service environmentStrong leadership and stakeholder engagement capabilityEssentialSenior leadership experience in operations within community services, social services,



or not-for-profit sectorsDemonstrated experience working in areas such as domestic and family violence, mental health, or social inclusionStrong understanding of trauma-informed and client-centred service deliverySponsorship / work rights for AustraliaPlease note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.Equal opportunityWe celebrate diversity & inclusion and are committed to equal employment prospect for everyone.As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.How to applyThe closing date for applications is 2nd September. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the things listed in the About You section of this job advert.Respectfully, this role is not open to recruitment agencies.Closing Date:2 September 2026 11:59pmReconciliation Action Plan:At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]
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📌 Head of Operations - Open Support (New South Wales)
🏢 St Vincent's Health Australia
📍 New South Wales