Job Description

WE'RE HIRING – SCHEDULER / SERVICE COORDINATOR!

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Poolwerx

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We are a BUSY, PUMPING business and we're looking for an organised, energetic and switched-on Scheduler / Service Coordinator to join our team!

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If you love organising, solving problems and somehow find satisfaction in making a crazy schedule actually WORK – we want to hear from you!

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This is not a role where every day goes exactly to plan.

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Technicians are on the road. Customers call. Urgent jobs pop up. Jobs run over. Things change.

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Your job is to keep the wheels turning!

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WHAT YOU'LL BE DOING

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You'll be at the heart of our service operation, helping coordinate our technicians and making sure our customers are looked after.

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Your role will include:

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- Scheduling and coordinating technicians' daily runs
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- Booking and confirming customer appointments
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- Answering incoming calls and customer enquiries
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- Managing schedule changes throughout the day
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- Grouping jobs efficiently by location and technician
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- Communicating with technicians throughout the day
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- Following up customers and outstanding jobs
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- Reviewing job information and ensuring technicians have what they need
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- Keeping customers updated when plans change
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- Working closely with our retail and service teams
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- Helping keep the entire service department organised
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YOU NEED TO LOVE ORGANISATION!

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We need someone who can look at a packed schedule and think:

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"Right – how do I make this work?"

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You'll need to be able to prioritise,



problem-solve and make decisions without becoming overwhelmed when five things happen at once.

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Sometimes you'll have the perfect day planned...

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Then the phone rings.

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Welcome to scheduling!

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WHO ARE WE LOOKING FOR?

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Pool industry experience isn't essential – we can teach you pools.

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We're looking for someone who is:

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- Extremely organised
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- Confident and friendly on the phone
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- Excellent at communicating with customers
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- Comfortable working in a fast-paced environment
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- Able to multitask and prioritise
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- A natural problem solver
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- Confident making decisions
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- Computer confident and quick to learn new systems
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- Able to stay calm when plans suddenly change
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- Proactive – you look for what needs doing next
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- Someone who takes ownership and follows things through
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Most importantly, we want someone who treats the schedule and our customers like they're their own.

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If there's a problem, don't just pass it along – help find the solution.

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WHAT'S IT LIKE WORKING WITH US?

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Busy. Fast. Fun. Sometimes a little crazy – but never boring!

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We're a growing business with a busy team of technicians on the road every day.

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This is an important position within our business. A great Scheduler doesn't just fill spaces in a calendar – they help the whole operation run smoothly.

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We want someone who becomes a key part of the team, takes ownership of their role and genuinely cares about getting the best outcome for our customers and technicians.

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THINK YOU CAN KEEP US ORGANISED?

📌 WE'RE HIRING - SCHEDULER / SERVICE COORDINATOR! (South MacLean)
🏢 Poolwerx
📍 South MacLean