Job Description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. -- Perm Part‐Time | $34.28 p/h + Super

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Join a trusted national brand where your customer service skills truly make an impact.

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Our Tweed Heads Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers. If you thrive in a fast‐paced environment, enjoy face‐to‐face interaction, and want a role with variety, this is the perfect opportunity.

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About the Role

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As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.

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Rostered Hours: Monday to Thursday, 9:00am–2:30pm. Flexibility: You must be available to work some Fridays and Saturdays as required.

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You will be responsible for:

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- Delivering warm, professional face‐to‐face customer service
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- Selling of Vehicle Accessory Products
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- Greeting customers and visitors with a positive, helpful attitude
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- Managing phone, email and in‐person enquiries
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- Supporting the Service Centre Manager with daily operations
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- Updating customers on repair lead times
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- Conducting basic repair inspections on vehicles
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- Educating customers on our full range of services
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- Scheduling repair bookings and managing workflow
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- Issuing invoices and raising job authorities
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- Resolving customer concerns and following up queries
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About You

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- Strong customer service experience (face‐to‐face preferred)
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- Excellent verbal and written communication skills
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- Professional presentation and a positive attitude
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- Ability to problem‐solve and create customer‐focused solutions
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- Robust time management and ability to prioritise in a busy environment
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- Intermediate–advanced Microsoft Office skills
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- Administration experience supporting daily operations
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- Comfortable with sales and confident in educating customers on additional services
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- A current driver's licence (essential)
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- Full Australian work rights (essential)
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Why Join Us?

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- Supportive, collaborative team culture
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- Opportunities for growth and development
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- Competitive hourly rate
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- Reward & Recognition programs
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- Work with a respected national brand
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If you're ready to bring your customer service expertise to a team that values your contribution, start your next chapter with us.

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If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.

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At O'Brien®, we put our customer at the heart of everything that we do,



serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.

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O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.

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Founded in February 1924 by Frank G.O'Brien on Allen Street, Waterloo, O'Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‐being. Over the years, we've grown to become Australia's leading vehicle glass repair and replacement company.

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Today, O'Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since 1924, O'Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses.

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Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia.

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O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents.

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At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.

📌 Customer Experience Sales Expert (Tweed Heads)
🏢 O'Brien Group
📍 Tweed Heads